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Old 11-07-2020, 06:29 PM   #1
soma115
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Question 3008 x 1692 resolution missing

Hello. I'm liking my new Wavlink WL-UG69PD2 to a 2017 27" iMac, as well as a 2019 16" Macbook Pro.

When I plug my monitor directly into my computer and I hold down option when clicking the 'scaled' display size, I get a list of options that includes 3008x1692.

When I use the dock, this option is completely missing.

I've found that this is the ideal size for increasing readbility and stopping eye strain on small text. I really would love to use this resolution, any insight on how I can fix this? Or will it take a software update?

Thank you in advance for any help, I greatly appreciate it!
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Old 11-10-2020, 12:09 PM   #2
JakubDabrowski
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Hello soma115,

Thank you for reaching out to us on the forum!

May you please follow this link and gather log files for me?

Please attach them in your next message as I would need to verify them before a proper analysis.

Thank you for your time and further feedback.

Kind regards,
Jakub
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Old 11-10-2020, 05:30 PM   #3
soma115
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Here you go, thank you for your help.

Quote:
Originally Posted by JakubDabrowski View Post
Hello soma115,

Thank you for reaching out to us on the forum!

May you please follow this link and gather log files for me?

Please attach them in your next message as I would need to verify them before a proper analysis.

Thank you for your time and further feedback.

Kind regards,
Jakub
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File Type: zip DisplayLinkInfo_Output_20201110_112457.zip (2.51 MB, 1 views)
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Old 11-25-2020, 01:18 PM   #4
JakubDabrowski
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Hello,

Thank you for your patience.

Based on the log files it seems as the EDID file in the monitor does not advertise this resolution so our driver cannot add it as a supported one.

We are currently looking into that possible issue and I believe that in the future we will be able to say more about it.

If you have any other questions please let me know.

Kind regards,
Jakub
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Old 01-07-2021, 03:46 PM   #5
phzfn
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Hello,

i am having exactly the same issue of missing resolutions of HiDPI with DisplayLink on a M1 MacBook Pro Runnung MacOS 11.1.

The same monitor, connected directly to the mac, offers several more resolutions, including 3008x1692px (my preferred one).

Now, the same monitor connected via DisplayLink 6950 leaves out all HiDPI resolutions between 1920x1080px and the full 3840x2160.

So, it is not a problem with the EDID provided by the monitor, but a problem with the DisplayLink Adaptor or rather the DisplayLink Manager.

Please fix this.
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Old 01-09-2021, 04:32 PM   #6
tktan
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you guys can refer below for resolution issue on M1

https://displaylink.org/forum/showth...1187#post91187

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Old 01-10-2021, 01:39 AM   #7
anthlover
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Would rather have the solution from Displaylink as its their issue, which they said they are working on from my correspondence with them.
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Old 01-11-2021, 09:33 PM   #8
oztrip
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Quote:
Originally Posted by anthlover View Post
Would rather have the solution from Displaylink as its their issue, which they said they are working on from my correspondence with them.
I totally agree, these days there are few more HDPI resolutions in between and there is a big quality picture jump in between 2K & 4K

My LG 4K Monitor supports 5 scaling resolutions on USB-C

https://ibb.co/2Zm0Lg6 3008x1692
https://ibb.co/4JqhBFq 3360x1890

but once I connect to Targus DOCK190AUZ on my Mac

https://ibb.co/6ZMKrhD I get only 2K & then 4K, 3008x1692 is probably the best working resolution for 4K monitors which are now standard for many designers.

It would help loads as at the moment the only solution might be SwitchResX https://www.madrau.com/

Thanks

Last edited by oztrip; 01-11-2021 at 09:39 PM.
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