external monitor standby mode

Maid Marian · 03-10-2014, 04:25 AM

Hi, can someone direct me to more info on the following: Have just installed Digitech USB 2.0 adapter in order to display multiple screens. My laptop picks up that it has indeed detected the external monitor, but the screen doesn't wake up. I've tried different monitors and the same thing happens. Please help. thanks. Lauren.

JamesH · 03-11-2014, 01:46 PM

Hi,

Can you send me a link to the product page of your adapter?

Please also attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

03-10-2014, 04:25 AM	#1
Maid Marian Junior Member Join Date: Mar 2014 Posts: 1	external monitor standby mode Hi, can someone direct me to more info on the following: Have just installed Digitech USB 2.0 adapter in order to display multiple screens. My laptop picks up that it has indeed detected the external monitor, but the screen doesn't wake up. I've tried different monitors and the same thing happens. Please help. thanks. Lauren.

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03-11-2014, 01:46 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you send me a link to the product page of your adapter? Please also attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James