12-16-2013, 03:23 PM | #1 |
Junior Member
Join Date: Dec 2013
Posts: 2
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Problem when starting up - USB not seen
I am using the AnkerŪ USB 3.0 Dual Display Universal Docking Station with DVI/HDMI of up to 2048 x 1152, Audio, Gigabit Ethernet
Amazon ASIN: B00C631EYU I am running an HP Envy dv7 laptop connected to two Samsung 23" monitors DIsplay COntroller: NVIDA GeForce GT635M Windows 8.1 your latest driver software 7.5 M0 6 Dec 2013 It works well except when the computer is turned on. The devices attached to the USB 2.0 ports (there are 4 of them) do not wake up. I can get everything working if I unplug the Anker and plug it back in or remove the USB 3.0 cable that connects the laptop to the Anker. This scrambles the desktop icons and does not always work. Any help or ideas? Here are what I think are the associated error logs Event Viewer EVent # 10317 General ------------------------------- Miniport USB Giga-Ethernet, {0488a6fb-2418-4ea6-87e6-a405069678ab}, had event Fatal error: The miniport has failed a power transition to operational power Details ------------------------------- + System - Provider [ Name] Microsoft-Windows-NDIS [ Guid] {CDEAD503-17F5-4A3E-B7AE-DF8CC2902EB9} EventID 10317 Version 0 Level 2 Task 2 Opcode 0 Keywords 0x2000000000004016 - TimeCreated [ SystemTime] 2013-12-16T12:26:13.783122200Z EventRecordID 21454 - Correlation [ ActivityID] {0488A6FB-2418-4EA6-87E6-A405069678AB} - Execution [ ProcessID] 4 [ ThreadID] 256 Channel System Computer Envyme Security - EventData IfGuid {0488A6FB-2418-4EA6-87E6-A405069678AB} IfIndex 24 IfLuid 1688850078367744 AdapterName USB Giga-Ethernet MiniportEventEnum 74 Unknown USB Device failed Log Name: Microsoft-Windows-Kernel-PnP/Configuration Source: Microsoft-Windows-Kernel-PnP Date: 10/31/2013 4:23:22 PM Event ID: 400 Task Category: None Level: Information Keywords: User: SYSTEM Computer: Envyme Description: Device USB\VID_0000&PID_0002\6&3436ad9a&0&2 was configured. Driver Name: usb.inf Class Guid: {36fc9e60-c465-11cf-8056-444553540000} Driver Date: 06/21/2006 Driver Version: 6.3.9600.16384 Driver Provider: Microsoft Driver Section: BADDEVICE.Dev.NT Driver Rank: 0xFF0000 Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000 Device Updated: false Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" /> <EventID>400</EventID> <Version>0</Version> <Level>4</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x2000000000000000</Keywords> <TimeCreated SystemTime="2013-10-31T20:23:22.173984100Z" /> <EventRecordID>1196</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="6124" /> <Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel> <Computer>Envyme</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="DeviceInstanceId">USB\VID_0000&PID_0002\ 6&3436ad9a&0&2</Data> <Data Name="DriverName">usb.inf</Data> <Data Name="ClassGuid">{36FC9E60-C465-11CF-8056-444553540000}</Data> <Data Name="DriverDate">06/21/2006</Data> <Data Name="DriverVersion">6.3.9600.16384</Data> <Data Name="DriverProvider">Microsoft</Data> <Data Name="DriverInbox">true</Data> <Data Name="DriverSection">BADDEVICE.Dev.NT</Data> <Data Name="DriverRank">0xff0000</Data> <Data Name="MatchingDeviceId">USB\DEVICE_DESCRIPTOR_FAIL URE</Data> <Data Name="OutrankedDrivers">usb.inf:USB\DEVICE_DESCRIP TOR_FAILURE:00FF2000</Data> <Data Name="DeviceUpdated">false</Data> <Data Name="Status">0x0</Data> </EventData> </Event> |
01-18-2014, 11:39 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
This sounds like an issue with the USB hub on the dock. I'd check with Anker to see if they have a firmware update for the hub in their dock. Thanks, James |
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anker, sleep, startup, wake, windows 8.1 |
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