Failed to install DisplayLink Core. Installation of display graphics cannot continue

Roxy95 · 02-25-2015, 08:14 PM

I have a windows 7 Alienware 14 X64 with Nvidia GeForce GTX 765M and just purchased an AOC Portable USB Monitor. The computer recognized and 'installed' current drivers with the device, but it's been black the entire time without so much as a screen flicker. I went to the drivers myself via the disc and tried to install them. The DisplayLink window popped up, I agreed to terms & conditions and it began installing to be paused by a message saying: "Overlapped I/O operation is in progress". I hit 'ok' to that where it continued installing, but then crashed less than a moment later at, about 95% complete with the message: "Please wait while Windows configures DisplayLink Core Software. Your screens may temporarily go black or flash during this process." I then searched through the knowledge base on displaylink.com and saw certain Nvidia graphics can't install the DisplayLink drivers (or something like that) and it said you have to install version 6 or earlier. With versions 5 & 6 I get past that initial crash only to be stopped by "Overlapped I/O operation is in progress" again. I say ok once more and, again, get the error message: "Failed to install DisplayLink Core. Installation of display graphics cannot continue". After that the DisplayLink Graphics window pops up again only to repeat that whole agonizing process.

So far I've restarted the computer twice and that hasn't helped. I've done the installation process approximately 10 times now and tried to vary it by having the monitor connected and disconnected. I've also gone through my devices and displayLink is not present under the USB section. DisplayLink is also not in the Uninstall a Program in the Control Panel However, DisplayLink is present in both Program Folders.

I would really appreciate a speedy response so please let me know if there is any other information you need.

Kubam · 02-26-2015, 02:22 PM

Hello Roxy95,
thank you for contacting us.

Can you please attach the output file from this tool, gathered just after issue is visible:
http://www.displaylink.com/support/ticket.php?id=269
To do so, please run it and select "Gather Support Information".

To attach the file, please choose "Manage Attachments" under "Additional Options" in reply window. Then select "Upload" and navigate to the file which will be placed on your desktop in "DisplayLink Support Files".

BR,
Kuba

Roxy95 · 02-26-2015, 06:16 PM

Here's the zip.

Kubam · 02-26-2015, 07:26 PM

Quote:

Originally Posted by Roxy95

Here's the zip.

Thank you Roxy95, but it looks that something went wrong and archive is empty. Can you please try again?

BR,
Kuba

Roxy95 · 02-26-2015, 07:38 PM

Sorry about that...

Kubam · 02-27-2015, 09:36 AM

Thank you for the logs. After looking at them I would suggest reading following articles:
social.technet.microsoft.com and answers.microsoft.com.
If you decide to apply actions from the articles, I would also advice to completely Uninstall DisplayLink Software as described here and install latest DisplayLink Software, version 7.7M4. You can download it here

02-25-2015, 08:14 PM	#1
Roxy95 Junior Member Join Date: Feb 2015 Posts: 6	Failed to install DisplayLink Core. Installation of display graphics cannot continue I have a windows 7 Alienware 14 X64 with Nvidia GeForce GTX 765M and just purchased an AOC Portable USB Monitor. The computer recognized and 'installed' current drivers with the device, but it's been black the entire time without so much as a screen flicker. I went to the drivers myself via the disc and tried to install them. The DisplayLink window popped up, I agreed to terms & conditions and it began installing to be paused by a message saying: "Overlapped I/O operation is in progress". I hit 'ok' to that where it continued installing, but then crashed less than a moment later at, about 95% complete with the message: "Please wait while Windows configures DisplayLink Core Software. Your screens may temporarily go black or flash during this process." I then searched through the knowledge base on displaylink.com and saw certain Nvidia graphics can't install the DisplayLink drivers (or something like that) and it said you have to install version 6 or earlier. With versions 5 & 6 I get past that initial crash only to be stopped by "Overlapped I/O operation is in progress" again. I say ok once more and, again, get the error message: "Failed to install DisplayLink Core. Installation of display graphics cannot continue". After that the DisplayLink Graphics window pops up again only to repeat that whole agonizing process. So far I've restarted the computer twice and that hasn't helped. I've done the installation process approximately 10 times now and tried to vary it by having the monitor connected and disconnected. I've also gone through my devices and displayLink is not present under the USB section. DisplayLink is also not in the Uninstall a Program in the Control Panel However, DisplayLink is present in both Program Folders. I would really appreciate a speedy response so please let me know if there is any other information you need.

02-26-2015, 02:22 PM	#2
Kubam Member Join Date: Feb 2015 Posts: 51	Hello Roxy95, thank you for contacting us. Can you please attach the output file from this tool, gathered just after issue is visible: http://www.displaylink.com/support/ticket.php?id=269 To do so, please run it and select "Gather Support Information". To attach the file, please choose "Manage Attachments" under "Additional Options" in reply window. Then select "Upload" and navigate to the file which will be placed on your desktop in "DisplayLink Support Files". BR, Kuba

02-27-2015, 09:36 AM	#6
Kubam Member Join Date: Feb 2015 Posts: 51	Thank you for the logs. After looking at them I would suggest reading following articles: social.technet.microsoft.com and answers.microsoft.com. If you decide to apply actions from the articles, I would also advice to completely Uninstall DisplayLink Software as described here and install latest DisplayLink Software, version 7.7M4. You can download it here