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Old 04-26-2019, 01:50 AM   #1
DeltaCain71
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Join Date: Apr 2019
Posts: 1
Default Device Manager - Error Code 31 (windows 10, Targus USB3.0 DV Docking Station)

Hi,
I've recently connected my Targus USB3.0 DV Docking Station to a new computer and am running into some issues.

The docking station functions as a usb hub (connected keyboard and mouse work fine), however does not function with external display or ethernet cable. In device manager there is the following message:

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful."

The knowledge base (https://support.displaylink.com/know...-on-windows-10) suggests that this is a UMDF issue, however I'm not sure how exactly I would go about resolving this.

Attached is the support information file.

Any help would be appreciated.
Attached Files
File Type: zip DL_Windows_Logs_20190426_112826.zip (201.0 KB, 1 views)
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driver error, umdf, umdf error, windows 10

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