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Old 07-17-2017, 11:31 PM   #1
clkdiv
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Default Displaylink USB monitor ASUS 168B+ not showing up on Windows 10

Hello,

I am driving a special photobooth with some Windows software that presents photos on two monitors, another monitor is used to operate the PC. So I am using three monitors, each one showing different things (I think it's called "expand to desktop" or so).

Up to now I used a ZOTAC ZBox for that. The monitors:

- one huge TV connected to the display-port
- two ASUS 168B+ monitors connected directly to USB 3.0

This worked very nicely, but now I bought a Intel NUC and stumpled into some problems. I use the NUC's one and only HDMI output for the huge TV monitor, that's working flawlessly.

But none of the USB-monitors are being recognized reliably. They do not even show up as a device most of the time. However I managed to make it work for a very short time, but it never worked again. Now since the monitors work fine on the old PC, using the same cables, I am sure the problem is either the software (Windows, Displaylink-Drivers) on the NUC or the NUC itself, not the cables or monitors.

What could I try to make the monitors work? Any idea? Thanks a lot...

Martin
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Old 07-18-2017, 08:51 AM   #2
clkdiv
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Default USB-monitor ASUS 169B+ not recognized on Intel NUC

Ooops! Double post. Sorry.

Last edited by clkdiv; 07-21-2017 at 09:23 AM.
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Old 07-19-2017, 10:54 AM   #3
AlbanRampon
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Hello,

It could come from a power brownout. The current rush to start the panel and backlight is making the voltage drops, which stops the panel, until it starts again.

Could you try to connect them through an externally powered USB hub to check if the behaviour changes?

Kind regards,
Alban
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Old 07-21-2017, 09:30 AM   #4
clkdiv
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Hello Alban,

thanks a lot for your relply and your suggestion. I bought a USB 3.0 hub immediately and tried to run the ASUS monitors connected to the hub, without success, unfortunately.

I will try another hub, but I suppose power is not the problem.I can't imagine the Intel NUC can drive spinning hard drives but not the monitor, no?

While getting another hub, do you have another suggestion? Thanks a lot.

Martin.
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Old 07-21-2017, 09:44 AM   #5
AlbanRampon
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Hi Martin,

Can you confirm you have used an external power supply?
If so, would you please use the third link in my signature to create the collection of the log files as follows:
1. Disconnect the ASUS USB monitors, leave the USB hub connected to the PC,
2. Start the Customer Support Tool and, in the options, please enable the Advanced Logging, leave it open,
3. Connect one ASUS USB monitor to the hub,
4. Wait one minute doing nothing. This is so I can see what takes place.
5. Click on the tool to collect the logs. It will take a while. Please do not do anything during that time, so the last point in the logs is clear to me.
6. Disable advanced logging not to fill your hard drive.
7. Close the tool.
8. Upload the ZIP the tool created here. Only employees can download them.

Kind regards,
Alban
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Old 07-21-2017, 10:58 AM   #6
clkdiv
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Hello Alban, thanks again for another reply.

Yes, I used the USB-hub with its external power supply, 3.5A.

For now I tried the tool you suggested to create the logs. But unfortunately I ran the tool twice:

First run I used it the way it is described on the download page for the tool:

I uninstalled the Displaylink software from "Programs and features" in windows, put the tool to advanced logging, rebooted, installed the displaylink driver and then gathered the information.

Second run I did it as you wanted.

So you get two zips here. Hope it helps?

Best regards, Martin
Attached Files
File Type: zip ZF-NUC_20170721_114118.zip (614.7 KB, 3 views)
File Type: zip ZF-NUC_20170721_114720.zip (752.3 KB, 2 views)

Last edited by clkdiv; 07-21-2017 at 03:08 PM.
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