DisplayLink does not work on my Surface Book

lfsapag · 07-19-2016, 02:27 PM

Hi. This is my problem: I have a new brand Surface Book and I bought a Asus MB169+ monitor. Did not worked. I reinstalled the driver several times. Some times I could see the desktop, but inmediatly the monitor freezes. I have got an Y usb cable (two energy supply ports) and the monitor works fine only once, Then, freezes again. I reinstalled but nothing happens. I changed the resolution to 1690 x 1080 (that is the resolution of Asus monitor), also did not work. I did not find any help in the web. My be someone can help me. Thanks

AlbanRampon · 08-07-2016, 08:15 PM

Hello,
I think I might have an idea and something for you to try to fix this.
Could you please look in my forum signature and create a ticket with your log files as described?
In your message, please mention this forum thread so the ticket is assigned to me!
Kind regards,
Alban

07-19-2016, 02:27 PM	#1
lfsapag Junior Member Join Date: Jul 2016 Location: Argentina Posts: 1	DisplayLink does not work on my Surface Book Hi. This is my problem: I have a new brand Surface Book and I bought a Asus MB169+ monitor. Did not worked. I reinstalled the driver several times. Some times I could see the desktop, but inmediatly the monitor freezes. I have got an Y usb cable (two energy supply ports) and the monitor works fine only once, Then, freezes again. I reinstalled but nothing happens. I changed the resolution to 1690 x 1080 (that is the resolution of Asus monitor), also did not work. I did not find any help in the web. My be someone can help me. Thanks

08-07-2016, 08:15 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, I think I might have an idea and something for you to try to fix this. Could you please look in my forum signature and create a ticket with your log files as described? In your message, please mention this forum thread so the ticket is assigned to me! Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution