|
05-07-2024, 07:42 PM | #1 |
Junior Member
Join Date: May 2024
Posts: 1
|
Hey all! I found a temporary fix that has been working for me for the past bit.
In the Zoom desktop app, go to Settings -> Share Screen -> Advanced (at bottom) -> Screen Capture Mode -> Select "Advanced capture with window filtering". This switches Zoom to use the native screen sharing built into recent versions of Sonoma rather than the Zoom-specific screen sharing built into the app. It's a bit of a different experience but it works! I also enabled ac System Picker here, but the problem seemed fixed before I did that just changing to "Advanced capture with Window filtering" YMMV Here is a Zoom forum mentioning this solution as well. https://community.zoom.com/t5/Meetin...cOS/m-p/172288 Looking forward to a better fix from DisplayLink, but at least this is a not-too-annoying bandaid. |
06-04-2024, 11:54 AM | #2 |
DisplayLink Tech Support
Join Date: Mar 2020
Posts: 203
|
Hello, Please try to download the new version of zoom. The new version will fix these problems and also install the latest version of our app https://www.synaptics.com/products/d...2?filetype=exe
__________________
Daniel Sznicer DisplayLink Team Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
03-25-2024, 03:47 PM | #3 |
Junior Member
Join Date: Mar 2024
Posts: 1
|
I'm experiencing the same issue and have posted in the Zoom support forum here: https://community.zoom.com/t5/Meetin...cOS/m-p/172288
I believe this started with Zoom version 5.17.10, which included Sonoma-specific features. |
03-26-2024, 03:11 PM | #4 |
Junior Member
Join Date: Dec 2022
Posts: 4
|
I and my coworker are having the exact same issue. It was happening before I upgraded to MacOS 14.4.1, but I am now currently using the latest version of the MacOS, DisplayLink, and Zoom.
Sharing via Teams doesn't have this issue. If I plug one monitor directly into my M1 MacBook Pro it does not freeze. With the hub plugged in as well, only the monitor on the hub freezes. This is definitely related to DisplayLink and its interactions with Zoom. Last edited by aardWolf; 03-26-2024 at 06:32 PM. Reason: grammar |
03-27-2024, 11:07 AM | #5 | |
DisplayLink Tech Support
Join Date: Mar 2020
Posts: 203
|
Quote:
Hello, Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com __________________
__________________
Daniel Sznicer DisplayLink Team Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
|
04-11-2024, 12:58 PM | #6 |
Junior Member
Join Date: Apr 2024
Posts: 2
|
Latest instructions
I just received (via email support) these latest instructions. It looks similar to the manual instructions posted already in this thread. Other than, a new driver. I just went through these steps myself, so too early to determine if it works. Sharing nonetheless.
Download DisplayLink Installation Cleaner for macOS. https://support.displaylink.com/know...tool-for-macos https://www.synaptics.com/products/d...lation-cleaner Run End-User Cleaner tool. Select actions to be performed by the End-User Cleaner tool. All actions are enabled by default to fully clean the workstation. The actions are described further in this paragraph. Click "Clean" button. A system prompt will appear, requesting the user to provide password. Please provide the password. End-User Cleaner tool will proceed with the cleaning. This may take up to few minutes. Depending on selected options a restart can be or be not needed. If it is not required, the tool can be closed by clicking "OK" button. I restart is required, tool displays the "Restart" button instead. To complete the cleaning process, please click the "Restart" button to reboot the system. Download and install this version of the driver : https://www.synaptics.com/products/d...9?filetype=exe |
04-16-2024, 01:02 PM | #7 |
Junior Member
Join Date: Apr 2024
Posts: 2
|
So far so good
It's been less than a week. I've been on zoom, screensharing several times. So far, so good, with the instructions posted above.
|
04-16-2024, 01:07 PM | #8 | |
Junior Member
Join Date: Dec 2022
Posts: 4
|
Quote:
I also used the web version of the Zoom client temporarily as a viable workaround. |
|
04-26-2024, 01:44 AM | #9 |
Junior Member
Join Date: Apr 2024
Posts: 4
|
This Zoom sharing freeze issue has absolutely been driving me up the wall. . . Just followed the instructions to clean and reinstall 1.9. Fingers crossed that works, will try to remember to repost back here next week
|
05-01-2024, 01:55 PM | #10 | |
Junior Member
Join Date: May 2024
Posts: 1
|
This is solved!
Quote:
|
|
Tags |
freeze, mac, screensharing, zoom |
|
|