10-31-2012, 01:10 PM | #11 |
Junior Member
Join Date: Jun 2011
Posts: 2
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Hi
Many Thanks for logs you have posted. I had a quick look and I can see that you have only the core software installed. Normally when you install the latest version from our website you should have Displaylink Core software and Displaylink Graphics software installed. In your case it looks like the driver was downloaded through Windows Update and then something went wrong. We are looking at this issue, but to try help you in the time being, could you please try again to unplug the device ,then uninstall Displaylink Core software, install the latest DL software from the website and plug in the device. Thanks Maciej |
10-31-2012, 01:54 PM | #12 |
Junior Member
Join Date: Oct 2012
Posts: 1
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Windows 8 Lenovo W530 Display issue
Windows 8
Lenovo W530 Running all the newest release drivers When I connect the display link adapter I lose Keyboard and mouse. After about 3 to 5 minutes my displays go black until I remove display link. I have attached the debug information for my PC. Thanks for any help Jason Nord |
10-31-2012, 04:53 PM | #13 |
Junior Member
Join Date: Oct 2012
Posts: 2
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Targus USB 3.0 usb adapter - no video
Similar situation to other posts - latest drivers, service running, support tool compatibility check passed..
No recognition of monitor. I've attached my logs for review. Some interesting symptoms: when display adapter initially plugged in both my HDMI monitor (connected directly to notebook) and my VGA monitor (through DisplayLink adapter) were both visible. I had some screen flashes that prompted me to make sure my drivers were up to date. Now that they are, I've lost my second monitor. Ken |
10-31-2012, 05:05 PM | #14 | |
Junior Member
Join Date: Oct 2012
Posts: 2
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Quote:
This is what I had to do. 1. unplug usb monitor adapter 2. uninstall the driver software 3. reboot 4. re-install the driver software 5. plug in the usb adapter again 6. repeat steps 1-5 3 more times. It worked on my 4th time through. It may take more or less for you, but maybe it will work eventually. |
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10-31-2012, 05:40 PM | #15 |
Junior Member
Join Date: Oct 2012
Posts: 2
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Fixed issue
Frustrating but here is what worked.
With adapter plugged in I opened device mgr and uninstalled all the DisplayLink and Targus display drivers. Make sure you delete the drivers from your system. I then uninstalled the DisplayLink software. Unplugged adapter. rebooted Once win8 restarted, I plugged back in the adapter and let Windows search and down load drivers. |
11-01-2012, 08:46 AM | #16 |
Junior Member
Join Date: Oct 2012
Posts: 2
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Problem solved!
Indeed, it did. As far as I (the thread starter) am concerned, the problem is gone. Thank you very much for your assistance.
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11-01-2012, 10:42 AM | #17 | |
Senior Member
Join Date: Feb 2009
Posts: 1,561
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Quote:
Your Windows 8 USB driver looks out of date: Name: Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft) Driver Provider: Microsoft Driver Version: 6.2.9200.16384 Driver Date: 2012/07/25 Whereas the latest seems to be: Driver Provider: Microsoft Driver Version: 6.2.9200.16420 Driver Date: 2012/09/19 I wonder if updating to the latest Microsoft USB driver will solve this? Wim |
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11-01-2012, 11:16 AM | #18 | |
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Join Date: Feb 2009
Posts: 1,561
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Quote:
Can you try uninstalling and then installing the version from our website (and accepting any EULAs) before connecting the device? Hopefully that will solve it. Wim |
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11-02-2012, 03:43 PM | #19 | |
Junior Member
Join Date: Nov 2012
Posts: 2
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See attachment for my logs - I already re-installed the latest drivers 6, 7 times
Quote:
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11-02-2012, 03:51 PM | #20 |
Senior Member
Join Date: Feb 2009
Posts: 1,561
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Can you follow the procedure in this article to make sure you follow the right steps to resolve this:
http://kb.displaylink.com/334 Thanks Wim |
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