04-23-2016, 02:03 PM | #11 |
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Join Date: Feb 2016
Posts: 7
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All working
New 2.51 driver update did fix it.
I am now running 2 of these monitors on a 12inch MacBook. http://www.amazon.com/LG-Electronics.../dp/B00JR6GCZA |
04-25-2016, 08:05 AM | #12 |
Mac Team
Join Date: Feb 2009
Posts: 606
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2MyCloud does version 2.5.1 work for you?
For paultzirides, this crash is a problem connected to the monitor, not the specific laptop. About the MB12", if you are using a DisplayLink product without a USB-C port, we've seen issues with the multiport adapter but the smaller USB-C to USB adapter is behaving well. Kind regards, Carlo |
05-04-2016, 02:20 PM | #13 | |
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Join Date: Jun 2013
Posts: 50
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Quote:
If the issues will impact work or make using that setup unstable, then it seems like I may need to stick with my MacBook Air until these issues get sorted out, since I really do need the absolute lightest Mac I can get my hands on that is DL-capable (with all the bells and whistles). Either way, I feel like the DL team has really done a phenomenal job of getting DisplayLink functioning on Macs with close to 100% parity to Windows. Great job. Last edited by paultzirides; 05-04-2016 at 02:20 PM. Reason: Tightened up quoted text |
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05-09-2016, 10:40 AM | #14 | |
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Quote:
Thank you for your support. Unfortunately there is still much to do to get where we'd like to be. Unfortunately it's not all in our control. About the type-C I see the problem, I think the best solution would be a USB-C dock with power delivery and DisplayLink. So you can also save the eye-watering cost of the multiport adapter. The first docks with power and DL over type-C are going to be available this May as far as I know, but I can't recommend any specific brand. Regards, Carlo |
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10-10-2016, 02:54 AM | #15 | |
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Quote:
I have a Macbook 12" 2015 and I'm having problems with DisplayLink v2.6. The keyboard and mouse connected to the dock are working, but no monitor or LAN. The adapter I'm using it an 8Ware brand with usb3 type c charge port, LAN, HDMI and usb 3 regular port. Am I in the right place to request support? Thanks, Curtis |
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10-12-2016, 01:18 AM | #16 | |
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Quote:
Thanks, Curtis Last edited by wahlfeld; 10-14-2016 at 03:30 AM. |
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10-17-2016, 10:25 AM | #17 | |
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Quote:
This can be debugged using the article below: http://support.displaylink.com/knowl...at-all-when-co Wim |
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11-07-2016, 08:44 PM | #18 | |
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Join Date: Oct 2016
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Quote:
Working: https://i.imgur.com/6k00952.jpg Not working: https://i.imgur.com/wB9dWn1.jpg Here's the full set of system information on the USB buses: Code:
USB 3.0 Bus: BSD Name: en2 Host Controller Driver: AppleUSBXHCIWPT PCI Device ID: 0x9cb1 PCI Revision ID: 0x0003 PCI Vendor ID: 0x8086 USB3.0 Hub : Product ID: 0x0812 Vendor ID: 0x2109 (VIA Labs, Inc.) Version: 91.05 Speed: Up to 5 Gb/sec Manufacturer: VIA Labs, Inc. Location ID: 0x14300000 / 3 Current Available (mA): 1800 Current Required (mA): 0 Extra Operating Current (mA): 0 BSD Name: en2 USB3.0 Hub : Product ID: 0x0812 Vendor ID: 0x2109 (VIA Labs, Inc.) Version: 90.84 Speed: Up to 5 Gb/sec Manufacturer: VIA Labs, Inc. Location ID: 0x14340000 / 5 Current Available (mA): 1800 Current Required (mA): 0 Extra Operating Current (mA): 0 BSD Name: en3 Targus USB3.0 DV Dock with Power: Product ID: 0x4306 Vendor ID: 0x17e9 (DisplayLink (UK) Ltd.) Version: 0.49 Serial Number: 10230302 Speed: Up to 5 Gb/sec Manufacturer: DisplayLink Location ID: 0x14341000 / 13 Current Available (mA): 1800 Current Required (mA): 2 Extra Operating Current (mA): 0 BSD Name: en3 USB 10/100/1000 LAN: Product ID: 0x8153 Vendor ID: 0x0bda (Realtek Semiconductor Corp.) Version: 30.00 Serial Number: 000001000000 Speed: Up to 5 Gb/sec Manufacturer: Realtek Location ID: 0x14310000 / 4 Current Available (mA): 1800 Current Required (mA): 64 Extra Operating Current (mA): 0 BSD Name: en2 USB2.0 Hub : Product ID: 0x2812 Vendor ID: 0x2109 (VIA Labs, Inc.) Version: 91.00 Speed: Up to 480 Mb/sec Manufacturer: VIA Labs, Inc. Location ID: 0x14100000 / 2 Current Available (mA): 1000 Current Required (mA): 0 Extra Operating Current (mA): 0 USB2.0 Hub : Product ID: 0x2812 Vendor ID: 0x2109 (VIA Labs, Inc.) Version: 90.80 Speed: Up to 480 Mb/sec Manufacturer: VIA Labs, Inc. Location ID: 0x14140000 / 6 Current Available (mA): 1000 Current Required (mA): 0 Extra Operating Current (mA): 0 USB 2.0 Hub: Product ID: 0x0101 Vendor ID: 0x1a40 (TERMINUS TECHNOLOGY INC.) Version: 1.11 Speed: Up to 480 Mb/sec Location ID: 0x14142000 / 7 Current Available (mA): 1000 Current Required (mA): 100 Extra Operating Current (mA): 0 HD Pro Webcam C920: Product ID: 0x082d Vendor ID: 0x046d (Logitech Inc.) Version: 0.11 Serial Number: 0AB5DA1F Speed: Up to 480 Mb/sec Location ID: 0x14142400 / 11 Current Available (mA): 1000 Current Required (mA): 500 Extra Operating Current (mA): 0 Microsoft USB Optical Mouse: Product ID: 0x00cb Vendor ID: 0x045e (Microsoft Corporation) Version: 1.00 Speed: Up to 1.5 Mb/sec Manufacturer: PixArt Location ID: 0x14142300 / 10 Current Available (mA): 1000 Current Required (mA): 100 Extra Operating Current (mA): 0 Wired Keyboard 600: Product ID: 0x07f8 Vendor ID: 0x045e (Microsoft Corporation) Version: 3.00 Speed: Up to 1.5 Mb/sec Manufacturer: Microsoft Location ID: 0x14142200 / 9 Current Available (mA): 1000 Current Required (mA): 100 Extra Operating Current (mA): 0 Does anyone have any other suggestions? |
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11-13-2016, 10:33 PM | #19 |
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Join Date: Oct 2016
Posts: 10
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Hey all, has there been any updates on this issue?
I imagine the number of support tickets is going to go through the roof is this issue isn't fixed soon since all the new Macbooks only have USBC ports. If you can please refer to my post(s) above. Basically upon restart, USB2 and USB3 devices work. If unplugged and replugged then only USB2 devices work. |
11-14-2016, 08:37 AM | #20 | |
Mac Team
Join Date: Feb 2009
Posts: 606
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Quote:
It's not clear to me what the USB topology is. You mentioned DisplayLink Ethernet but it looks like a RealTek USB to Ethernet product is connected. Also, the DisplayLink device connected is a Targus dock and I'm not sure the 8ware device has actually a DisplayLink chip in it: I have found no reference to DisplayLink drivers in their website. So I'm wondering how the monitor is connected. Can you please clarify how everything is connected? Logs would help too: http://support.displaylink.com/knowl...to-displaylink Best regards, Carlo |
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