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#1 |
Junior Member
Join Date: Apr 2021
Posts: 1
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Hi,
I have a Dell D6000 dock and have plugged in a Dell U2718Q monitor via Display port, and a new MacBook Pro 13 M1 connected to the dock. The monitor is not detected at all and does not function. I installed the latest v1.3 DisplayLink Software. I am on Big Sur v 11.2.3. I'm not sure why I can't get a working display at all? Any assistance would be greatly appreciated. Thanks. |
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#2 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello,
Thank you for reaching out! To diagnose the problem we will need more information from the computer itself. Please follow the steps in the following link to gather logfiles: https://support.displaylink.com/know...to-displaylink You can post them here later on or email them to technical-enquiries@synaptics.com. Best regards, Katarzyna
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
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#3 |
Junior Member
Join Date: Apr 2021
Posts: 1
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Big Sur 11.2.3
Macbook Pro 16" 2019 Screens are completely black and not responding. This is common everytime there is a mac update. I was forced to update due to another piece of software. Can displaylink please resolve this issue as fast as possible? Thanks |
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