HP Spectre X360 random disconnects

cohearn29 · 01-27-2020, 07:27 PM

I am having an issue with HP Spectre X360. I have one plugable 4k docking station at home and one at work. I have the exact same issues with both. Running Windows 10 Insider. I keep getting random disconnects from the displays and some disconnects from the dock itself. It seems to occur several times daily. Anyone else have these issues?

JakubDabrowski · 02-04-2020, 01:12 PM

Hello cohearn29,

Thank you for your patience and sorry to hear about this issue.

Could you please verify the link below and follow the guide named: CHECK PCIE ACTIVE STATE POWER MANAGEMENT (ASPM) SETTINGS.

It is located at the bottom of the webpage.

This might be the issue in your case.
Link: https://support.displaylink.com/know...from-repeatedl

If the above will not solve your issue, please follow the 3rd link in my signature and provide me with the log files for further investigation.

Best regards,
Jakub

01-27-2020, 07:27 PM	#1
cohearn29 Junior Member Join Date: Jan 2020 Posts: 1	HP Spectre X360 random disconnects I am having an issue with HP Spectre X360. I have one plugable 4k docking station at home and one at work. I have the exact same issues with both. Running Windows 10 Insider. I keep getting random disconnects from the displays and some disconnects from the dock itself. It seems to occur several times daily. Anyone else have these issues?

02-04-2020, 01:12 PM	#2
JakubDabrowski DisplayLink Tech Support Join Date: Jan 2020 Location: Katowice, Poland Posts: 269	Hello cohearn29, Thank you for your patience and sorry to hear about this issue. Could you please verify the link below and follow the guide named: CHECK PCIE ACTIVE STATE POWER MANAGEMENT (ASPM) SETTINGS. It is located at the bottom of the webpage. This might be the issue in your case. Link: https://support.displaylink.com/know...from-repeatedl If the above will not solve your issue, please follow the 3rd link in my signature and provide me with the log files for further investigation. Best regards, Jakub __________________ Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution