Dell D6000 - Not recognizing G-Sync, DP-only monitor

AndrewJDawson · 09-16-2019, 12:50 PM

Thanks for the logs. It looks like you have an HP Omen 27" monitor which uses GSync. We have found that some of these are out of spec on DisplayPort and I think this is what is causing the issue you are seeing. We are working to see what further things we can do to support GSync monitors which do not appear to fully adhere to the DisplayPort spec, but cannot commit to being able to work around this at this time. I'm afraid at the moment you would need to use a different monitor with the DisplayPort outputs on the D6000 dock.

Sorry I wasn't able to be of more help!

AlbanRampon · 09-25-2019, 02:41 PM

Hello Joe, Pav,

We are preparing something that would be useful to you on these problematic displays.
May I start private tickets with you for when we have something to share?

Kind regards,
Alban

martindaunfeldt · 05-14-2020, 12:47 PM

Hi,

I have the same issue with a Asus-pg278q using an lenovo P52s though both its proprietary docking station and a targus docking station.

Newest install of displaylink 9.3.3324.0 does not solve the issue.
Reseting the screen to default settings does not solve the issue.
Neither does updating intel graphics drivers nor installing latest thunderbolt + Usbc firmware.
Nor does a bios update solve the issue.

Saw that in your latest release you mentioned having added support for these "out of spec" displayport displays, but it does not seem to cover my monitor?

Is there a displaylink-log anywhere i can view?

bitterXend · 07-15-2023, 07:41 PM

Did this ever get resolved? I have the exact same dock and screen.

09-16-2019, 12:50 PM	#1
AndrewJDawson Member Join Date: Jun 2019 Location: Cambridge, UK Posts: 38	Thanks for the logs. It looks like you have an HP Omen 27" monitor which uses GSync. We have found that some of these are out of spec on DisplayPort and I think this is what is causing the issue you are seeing. We are working to see what further things we can do to support GSync monitors which do not appear to fully adhere to the DisplayPort spec, but cannot commit to being able to work around this at this time. I'm afraid at the moment you would need to use a different monitor with the DisplayPort outputs on the D6000 dock. Sorry I wasn't able to be of more help! __________________ Andrew Dawson Displaylink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

09-25-2019, 02:41 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello Joe, Pav, We are preparing something that would be useful to you on these problematic displays. May I start private tickets with you for when we have something to share? Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

07-15-2023, 07:41 PM	#4
bitterXend Junior Member Join Date: Jul 2023 Posts: 2	Did this ever get resolved? I have the exact same dock and screen.