Good improvement

AlbanRampon · 05-01-2018, 10:47 AM

Hello,

The team hasn't been able to reproduce yet.
Recommendation is to clean up and reinstall as you've got mixed 8.3+8.5. I don't see why this would be the root cause as you seem to have had the issue before 8.3 but it's thankfully not too taxing.
Clean-up = http://support.displaylink.com/knowl...ylink-software
New version to install = http://www.displaylink.com/downloads/file?id=1138
Then, I can supply them with new logs.

Can you also confirm both displays are connected through DisplayPort?

Kind regards,
Alban

05-01-2018, 10:47 AM	#1
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,681	Hello, The team hasn't been able to reproduce yet. Recommendation is to clean up and reinstall as you've got mixed 8.3+8.5. I don't see why this would be the root cause as you seem to have had the issue before 8.3 but it's thankfully not too taxing. Clean-up = http://support.displaylink.com/knowl...ylink-software New version to install = http://www.displaylink.com/downloads/file?id=1138 Then, I can supply them with new logs. Can you also confirm both displays are connected through DisplayPort? Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution