09-18-2017, 09:47 PM | #1 |
Junior Member
Join Date: Sep 2017
Posts: 2
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Asus zenbook 3 - ux390uak
Hello,
i have the next laptop: ASUS ZENBOOK 3 - UX390UAK and a Docking Station of Toshiba dyndock - DisplayLink. now, its always getting connected and disconnected' like every 2 monuets maximum. impossible to work like thta. also the sound that goes out from the device(audio jack in the docking station) with gaps and in a very bad quality. attaching the log vfrom the support tool. please advice i really dont know what to do anymore .... thank you |
09-18-2017, 09:52 PM | #2 |
Junior Member
Join Date: Sep 2017
Posts: 2
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win 10
forgot to say, Windows 10.
i have need restored the laptop like 5 times but it still goes on this problemas .... |
09-20-2017, 11:09 AM | #3 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,681
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Hello,
Thank you for the logs, it is helpful. I see USB errors all over. Connection is lost, and some USB interfaces get ignored by Windows as in persistent errors. Up/down is the driver trying to reset to recover. I suggest you try with another cable in another USB port. Also, try with a USB2 cable or in a USB2-only port, to see if the issue persists there too. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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