02-20-2017, 01:09 AM | #1 |
Junior Member
Join Date: May 2013
Posts: 13
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8.2 PowerPoint Issue
Hi, Alban,
The new BETA driver is definitely better than the previous release. So far we've found that PowerPoint 2013 is lags while typing on a slide. It's more noticeable if there is a lot of text on the slide being edited. This problem was also noticeable on the previous 8.1 driver, but we thought it was related to the screen lag already reported. The good news is that WUDFHost.exe doesn't go much past 11% CPU while PowerPoint is lagging. The Lag does not occur on the Surface Pro 4's display. We're testing on Surface Pro 4 for Targus ACP7701AUZ. Thanks, Matt Below is a copy of System_Details.txt Computer: Microsoft Corporation - Surface Pro 4 072460261953 OS: Microsoft Windows 10 Enterprise (x64-based PC), No Service Pack, English OS Build: 10.0.14393.0 (Debug = False) OS Build Label: 14393.rs1_release.161220-1747 System Bios: Version 106.1414.768 built 2016/12/06 CPU: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz Number of Cores: 4 Physical Memory: Bank 0 4Gb ChannelA-DIMM0 Synchronous 1867ns Bank 2 4Gb ChannelB-DIMM0 Synchronous 1867ns Free Space: 190979 MB Primary Resolution: 1368x912x32 Desktop Size: 4096x2083 Number of Monitors Connected: 3 Graphics: Intel(R) HD Graphics 520 (Intel Corporation) Graphics Driver: 20.19.15.4463 Dated 2016/07/06 Graphics: DisplayLink USB Device (DisplayLink) Graphics Driver: 8.2.1333.0 Dated 2017/02/16 Graphics: DisplayLink USB Device (DisplayLink) Graphics Driver: 8.2.1333.0 Dated 2017/02/16 Graphics: DisplayLink USB Device (DisplayLink) Graphics Driver: 8.2.1333.0 Dated 2017/02/16 Graphics: DisplayLink USB Device (DisplayLink) Graphics Driver: 8.2.1333.0 Dated 2017/02/16 WEI Base Score is 5.4, CPU 7.5, RAM 7.7, GPU 5.4, Gaming 9.9, Disk 8.4 Desktop Mode: Aero Password required after wakeup: can't get status for this OS language version Running on AC-power Power Profile: Balanced (recommended) - Automatically balances performance with energy consumption on capable hardware. DL Version Check OK Monitors Connected: Manufacturer: SDC ProductCode: 3853 Serial: 0 Built: 0/2015 DELL U2515H Manufacturer: DEL ProductCode: D06E Serial: X48H658L09UL Built: 34/2015 DELL U2515H Manufacturer: DEL ProductCode: D06E Serial: X48H658L09VL Built: 34/2015 Installed Packages: DisplayLink Graphics Driver (8.2.1336.0) on 2017/02/20 Status is Installed Third party layout applications running: No third party layout utilities are found USB3.0 Host Controller Drivers Installed: Name: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) Driver Provider: Microsoft Driver Version: 10.0.14393.0 Driver Date: 2016/07/15 Device ID: PCI\VEN_8086&DEV_9D2F&SUBSYS_72708086&REV_21\3&115 83659&0&A0 Installed Video Codecs: Connected USB Devices: (Standard USB HUBs) - Generic USB Hub (Standard system devices) - USB Input Device (Standard USB Host Controller) - USB Composite Device (Standard USB Host Controller) - USB Composite Device DisplayLink - Targus USB3.0 DV2K Dock w Power DisplayLink - Targus USB3.0 DV2K Dock w Power (Standard USB HUBs) - Generic SuperSpeed USB Hub Marvell Semiconductor, Inc. - Marvell AVASTAR Bluetooth Radio Adapter (Standard USB Host Controller) - USB Composite Device - Targus Audio (Standard system devices) - USB Input Device (Standard USB HUBs) - Generic USB Hub (Standard system devices) - USB Input Device (Standard USB HUBs) - USB Root Hub (xHCI) (Standard USB HUBs) - Generic USB Hub (Standard USB HUBs) - Generic USB Hub (Standard USB HUBs) - Generic SuperSpeed USB Hub (Standard USB HUBs) - Generic USB Hub (Standard USB HUBs) - Generic USB Hub DisplayLink - Targus USB3.0 DV2K Dock w Power DisplayLink - Targus Giga Ethernet (Standard system devices) - USB Input Device DisplayLink - Targus USB3.0 DV2K Dock w Power DisplayLink Version: 8.2.1333.0 DisplayLink Installer Source: Normal or WU installed DisplayLink Audio Version: No DL Audio driver found. DisplayLink Ethernet Version: 2.34.17.0 (DisplayLink USB CDC NCM Driver) No DL USB I/O drivers found. DisplayLink RS Version:8.2.1333.0 (DisplayLink Core Software v8.2.1333.0) --------- Nivo Info --------- Attached USB device(s) matching our VID: USB\\VID_17E9&PID_4306\\10205249 USB\\VID_17E9&PID_4306&MI_00\\7&1F46DB59&1&0000 USB\\VID_17E9&PID_4306&MI_01\\7&1F46DB59&1&0001 USB\\VID_17E9&PID_4306\\10205250 USB\\VID_17E9&PID_4306&MI_00\\7&2B962D65&1&0000 USB\\VID_17E9&PID_4306&MI_01\\7&2B962D65&1&0001 USB\\VID_17E9&PID_4306&MI_02\\7&2B962D65&1&0002 USB\\VID_17E9&PID_4306&MI_05\\7&2B962D65&1&0005 Nivo's that have been attached: Hardware IDs: USB Composite Device USB\VID_17E9&PID_4306&REV_0063 USB Composite Device USB\VID_17E9&PID_4306&REV_0063 Targus USB3.0 DV2K Dock w Power USB\VID_17E9&PID_4306&REV_0063&MI_01 Targus USB3.0 DV2K Dock w Power USB\VID_17E9&PID_4306&REV_0063&MI_01 Targus Audio USB\VID_17E9&PID_4306&REV_0063&MI_02 Targus USB3.0 DV2K Dock w Power USB\VID_17E9&PID_4306&REV_0063&MI_00 Targus Giga Ethernet USB\VID_17E9&PID_4306&REV_0063&MI_05 Targus USB3.0 DV2K Dock w Power USB\VID_17E9&PID_4306&REV_0063&MI_00 Large screen boost: Not supported Boost policy G setting: Default Last edited by PCEng; 02-20-2017 at 07:59 AM. |
03-10-2017, 04:43 PM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,682
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Hello PCEng,
Thank you, we will have a look at PowerPoint. We've seen that the Photo applications keeps sending full screen updates even when showing a static photo... So we have to find a way round that. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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