Displaylink, windows 10 and syncmaster

steffeen · 10-25-2016, 12:49 PM

Hi
I have a Displaylink setup on a windows 10 computer with 5 USB minitors Syncmaster 940ux.

I can see all screens are connected, and the first screen (laptop) has a black background and taskbar, i can also move windows to the black screens and the mouse

But I can not get any image on the monitors, any solution? I have tried updating every driver and installing everything again

Any help is appreciated.

AlbanRampon · 10-26-2016, 01:33 PM

Hello Steffeen,
Unfortunately, these monitors are not switched to video mode.
We don't have a way to address this at this stage: http://support.displaylink.com/knowl...rticles/942862
We are in discussion with Microsoft for them to bring support for the USB configuration change in the WDF USB driver we rely on. At the moment, the function exists but only allows to select the first configuration...
That's why these monitors are not compatible with the Windows 10 Anniversary Update at this stage. I don't know if this will change.
Kind regards,
Alban

10-25-2016, 12:49 PM	#1
steffeen Junior Member Join Date: Oct 2016 Posts: 1	Displaylink, windows 10 and syncmaster Hi I have a Displaylink setup on a windows 10 computer with 5 USB minitors Syncmaster 940ux. I can see all screens are connected, and the first screen (laptop) has a black background and taskbar, i can also move windows to the black screens and the mouse But I can not get any image on the monitors, any solution? I have tried updating every driver and installing everything again Any help is appreciated.

10-26-2016, 01:33 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,681	Hello Steffeen, Unfortunately, these monitors are not switched to video mode. We don't have a way to address this at this stage: http://support.displaylink.com/knowl...rticles/942862 We are in discussion with Microsoft for them to bring support for the USB configuration change in the WDF USB driver we rely on. At the moment, the function exists but only allows to select the first configuration... That's why these monitors are not compatible with the Windows 10 Anniversary Update at this stage. I don't know if this will change. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution