Win 10 release 10586.633

idris_dragon · 10-17-2016, 03:59 PM

Just had the 10586.633 Update to Windows 10 having rolled back from the terrible anniversary edition.

Display Link not working.Uninstalled s/ware and deleted driver. Now am unable to reinstall s/ware which crashes at stage 2. Also not able to add new device.

Any ideas what to do next. I have run the clean up and reinstall a few times. The reinstall always gets to stage 2 and stops - either interupted or not able to install.

thanks for any help.

AlbanRampon · 10-17-2016, 04:18 PM

Hello,

Could you please run the diagnostic tool with advanced installer logging switched on?
Here is how: http://support.displaylink.com/knowl...rticles/544810
Then, please post the zip generated so I can look into where it gets stuck.

Kind regards,
Alban

10-17-2016, 03:59 PM	#1
idris_dragon Junior Member Join Date: Oct 2016 Posts: 1	Win 10 release 10586.633 Just had the 10586.633 Update to Windows 10 having rolled back from the terrible anniversary edition. Display Link not working.Uninstalled s/ware and deleted driver. Now am unable to reinstall s/ware which crashes at stage 2. Also not able to add new device. Any ideas what to do next. I have run the clean up and reinstall a few times. The reinstall always gets to stage 2 and stops - either interupted or not able to install. thanks for any help.

10-17-2016, 04:18 PM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,681	Hello, Could you please run the diagnostic tool with advanced installer logging switched on? Here is how: http://support.displaylink.com/knowl...rticles/544810 Then, please post the zip generated so I can look into where it gets stuck. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution