Windows 10 Anniversary OpenGL Drivers Ancient

[deonsmt]

Hi,
The app that has an issue is a 3D Printer app called XYZWare from this company http://www.xyzprinting.com/

The second app that has an issue is a Web App from Onshape.com.

The XYZ app works fine on the primary display but will not work correctly (image quality is degraded) on the DisplayLink monitors. XYZWare shows an error message that OpenGL2.1 is required.

The Onshape.com web app crashes with a WebGL error. Both of these apps worked fine on the DisplayLink monitors before the latest update. Onshape is now crashing on the primary monitor which runs opengl 4.3

[AlbanRampon]

Thank you, I wrote to XYZ. I haven't seen the logs or answer to the questions so we'll see what we can do without...
Before the Windows 10 v1607, the operating system and graphics were different. However in all cases, the pixels are always computed by the primary graphics card regardless of where the monitor was and is now connected.

Kind regards,
Alban

[deonsmt]

Hi Alban, WebGL crashes with the latest update. Here's the GPU status reported by the Chrome browser if that helps. I don't know if this is directly attributable to DisplayLink or not - it's very hard to say but since the Windows 10 update, things have really impacted me negatively. I rely heavily on my dual monitor setup with DisplayLink.


Graphics Feature Status
Canvas: Software only, hardware acceleration unavailable
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
Native GpuMemoryBuffers: Software only. Hardware acceleration disabled
Rasterization: Software only. Hardware acceleration disabled
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
WebGL: Hardware accelerated
Driver Bug Workarounds
clear_uniforms_before_first_program_use
disable_discard_framebuffer
disable_framebuffer_cmaa
exit_on_context_lost
scalarize_vec_and_mat_constructor_args
Problems Detected
Drivers older than 2009-01 on Windows are possibly unreliable: 72979, 89802, 315205
Disabled Features: all
Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
Framebuffer discarding can hurt performance on non-tilers: 570897
Applied Workarounds: disable_discard_framebuffer
Limited enabling of Chromium GL_INTEL_framebuffer_CMAA: 535198
Applied Workarounds: disable_framebuffer_cmaa
Accelerated rasterization has been disabled, either via blacklist, about:flags or the command line.
Disabled Features: rasterization
Native GpuMemoryBuffers have been disabled, either via about:flags or command line.
Disabled Features: native_gpu_memory_buffers

Log Messages
GpuProcessHostUIShim: The GPU process exited normally. Everything is okay.
[632:14872:1006/140957:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 1
[632:14872:1006/140957:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 1
[632:14872:1006/140958:ERROR:gpu_video_decode_accelerator.cc(365)] : HW video decode not available for profile 1
GpuProcessHostUIShim: The GPU process crashed!

[AlbanRampon]

Hello Deon,

I'm delighted to report I received a reply from XYZ Printing very quickly.

Would you please be able to run our customer support tool and post the resulting ZIP file?
My signature explains how to provide this, and the file posted here can only be downloaded by employees.
Having this will give the machine details to find ideas and identify the closest machine we have.

Could you also save the output of the Chrome GPU diag as a PDF and attach? You can do this by pasting chrome://gpu in the omnibox.

Kind regards,
Alban

[deonsmt]

Hi Alban, files are attached
DWORKLENOVO_20161007_162349.zip

ChromeGPU.zip

Thanks
Deon

[deonsmt]

Originally Posted by deonsmt

Hi Alban, files are attached
Attachment 2926

Attachment 2927

Thanks
Deon

Hi Alban, any thoughts? There is a definite problem with all OpenGL apps. Onshape.com for example is virtually unusable on the Displaylink monitors. On the primary laptop screen, things work in real-time when the display link hub is disconnected.

Deon

[AlbanRampon]

Hi Deon,

I was trying to get the software from them to get a repro for debugging. After providing me with a link which doesn't work as it's a login wall, a "technical manager" told me to get lost: I'm so not only supposed to magically have the software but I'm also expected to already know how to use it to create a 3D model.
I'm highly unimpressed.

Regards,
Alban