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01-12-2016, 11:48 AM | #1 |
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Join Date: Nov 2015
Posts: 6
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7.9M4 causes Start Menu not to display (ShellExperienceHost.exe crashes)
I had exactly the same problem with 7.9M3, which was not resolved. I tried installingo 7.9M4 over 7.9M2, but I still get the same error. The Start Menu does not appear and the Application Event log records 4 errors. Unistalling and reinistalling 7.9M2 works fine.
The referenced location (Microsoft-Windows-TwinUI/Operation) does not seem to exist. Error 1: Faulting application name: ShellExperienceHost.exe, version: 10.0.10240.16515, time stamp: 0x55fa599a Faulting module name: Windows.UI.Xaml.dll, version: 10.0.10240.16548, time stamp: 0x56133a14 Exception code: 0xc000027b Fault offset: 0x000000000044b4d8 Faulting process ID: 0x37b4 Faulting application start time: 0x01d14d3487e8bcbc Faulting application path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2t xyewy\ShellExperienceHost.exe Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll Report ID: dcca62c9-060b-40b3-bd1c-18e114aa74e5 Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.10240.1 6384_neutral_neutral_cw5n1h2txyewy Faulting package-relative application ID: App Error 2: Faulting application name: SearchUI.exe, version: 10.0.10240.16603, time stamp: 0x5655390b Faulting module name: Windows.UI.Xaml.dll, version: 10.0.10240.16548, time stamp: 0x56133a14 Exception code: 0xc000027b Fault offset: 0x000000000044b4d8 Faulting process ID: 0x1124 Faulting application start time: 0x01d14d3488aef5dd Faulting application path: C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw 5n1h2txyewy\SearchUI.exe Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll Report ID: 7e2de2f6-4f10-434f-800b-3d78c0f94402 Faulting package full name: Microsoft.Windows.Cortana_1.4.8.176_neutral_neutra l_cw5n1h2txyewy Faulting package-relative application ID: CortanaUI Error 3: Activation of application Microsoft.Windows.ShellExperienceHost_cw5n1h2txyew y!App failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information. Error 4: Activation of application Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information. |
01-14-2016, 02:47 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi Derek,
Do you get this issue if you do a clean install of 7.9 M4? To do this please follow these steps: http://support.displaylink.com/knowl...ink-software-o And then reinstall 7.9 M4. If you still hit this issue please attach the output from this tool: http://support.displaylink.com/knowl...to-displaylink Thanks, James |
01-28-2016, 10:51 AM | #3 |
Junior Member
Join Date: Nov 2015
Posts: 6
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I tried a clean install with 7.9M3 (which also didn't work), but cannot recall whether I tried 7.9M4. I'll give it another go an let you know the result.
By the way, Microsoft Update installed 7.9.630.0 which also didn't work (stopped Start Menu displaying). I've installed 7.9M2 again. |
01-28-2016, 11:03 AM | #4 |
Junior Member
Join Date: Nov 2015
Posts: 6
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After a a clean install, the Start Menu seems to work but I get the following events logged:
Application Error (Error): Faulting application name: SearchUI.exe, version: 10.0.10240.16603, time stamp: 0x5655390b Faulting module name: Windows.UI.Xaml.dll, version: 10.0.10240.16548, time stamp: 0x56133a14 Exception code: 0xc000027b Fault offset: 0x000000000044b4d8 Faulting process ID: 0x35bc Faulting application start time: 0x01d159c334bbe2bf Faulting application path: C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw 5n1h2txyewy\SearchUI.exe Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll Report ID: 169a4486-ca9e-43ad-968f-199a4a0d3849 Faulting package full name: Microsoft.Windows.Cortana_1.4.8.176_neutral_neutra l_cw5n1h2txyewy Faulting package-relative application ID: CortanaUI Windows Error Reporting (Information): Fault bucket 133252544573, type 5 Event Name: MoAppCrash Response: Not available Cab Id: 0 Problem signature: P1: Microsoft.Windows.Cortana_1.4.8.176_neutral_neutra l_cw5n1h2txyewy P2: praid:CortanaUI P3: 10.0.10240.16603 P4: 5655390b P5: StackHash12_217 P6: 0.0.0.0 P7: 00000000 P8: 887a0004 P9: 0 P10: Attached files: C:\Users\derek.dongray\AppData\Local\Temp\WERCE49. tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive \AppCrash_Microsoft.Window_1d1d87c3149f847115b6b6a 9673ed8c3c186ad_180e67ff_403cd108 Analysis symbol: Rechecking for solution: 0 Report ID: 169a4486-ca9e-43ad-968f-199a4a0d3849 Report Status: 0 Hashed bucket: 325acb6e8236839c5dec611368d7e0be Apps (Error): Activation of application Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information. I can live without Cortana as long as the Start Menu worksm unfortunately the Search option is also unavailable; that is <WinKey>+<typing> does nothing. This is annoying. I'll run diagnostics. Regards Derek Last edited by Derek Dongray; 01-28-2016 at 11:05 AM. |
01-28-2016, 11:50 AM | #5 |
Junior Member
Join Date: Nov 2015
Posts: 6
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I've emailed the diagnostic output to technical_enquiries at displaylink.com (Alban Rampon).
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01-28-2016, 12:13 PM | #6 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,682
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Good afternoon Derek,
What you are experiencing comes from Microsoft Windows. It is being discussed at length on multiple Windows forums without any mention of DisplayLink. Here is just one of the links available with solution proposal. You will notice the answer is from a Microsoft employee. http://answers.microsoft.com/en-us/w...1-9b88ea4028a6 Microsoft does highlight this comes from a corrupted system. Regards, Alban Other post:*http://answers.microsoft.com/en-us/w...e-1597ab10cb4d
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
Tags |
7.9m4, start menu, windows 10 error |
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