07-30-2015, 02:47 PM | #11 |
Member
Join Date: Jul 2010
Posts: 83
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Have you retried with our new 7.9M0 release?
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07-30-2015, 07:19 PM | #12 |
Junior Member
Join Date: Jul 2015
Posts: 9
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Yes with the same result. It insists the drivers are not compatible with my MB168B+
Any other ides before I give up on this monitor? Id hate to return it to Amazon, I really like it and it works well in my job. Is there a more formal support request avenue? Last edited by Jimpilot; 07-30-2015 at 07:25 PM. |
07-31-2015, 08:49 AM | #13 |
Member
Join Date: Jul 2010
Posts: 83
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Hi Jimpilot,
Sorry we've not been able to resolve this sooner - unfortunately the logs you provided are not helping to determine why you were shown the incompatible drivers dialog. Could you please generate some new logs using the same support tool following the instructions below:
Hopefully that will help us determine the cause of your issue. Thanks, Paul |
07-31-2015, 01:56 PM | #14 |
Junior Member
Join Date: Jul 2015
Posts: 9
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Solved
So it occurred to me that the issue seemed to be the loading of the drivers to the monitor which was a one time event. So I downloaded the display link new software on another computer and tried connecting it to the monitor.
The drivers loaded as planned and the monitor worked while connected to that computer. Then I connected the monitor to the original computer I couldn't load the drivers with and it works perfect. |
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