Monitors not working

thrnmanz · 10-14-2013, 05:55 PM

Have a ASUS Zenbook running windows 8. When i plug my USB adapter from Targus docking station i get the chime that says it detcts something. The mouse and keyboard work just fine but my two ACer monitors are not detected. Newest driver for displaylink install. Ran all troubleshooting tips. I will include logs from display links software:

JamesH · 10-20-2013, 10:15 PM

Hi,

Can you try power cycling the dock?

Unplug it from the PC, unplug it from the mains, reconnect it to the mains and then reconnect it to the PC.

Thanks,
James

TargusLevel3 · 10-21-2013, 04:23 PM

Targus is aware of a hardware issue that has recently been diagnosed with some ACP70 docks. This issue is most easily recognized in the Windows Device Manager where no USB Display Adapters and no Targus Giga Ethernet Network adapters are present. It is also when neither of the dock’s display ports or Ethernet ports work at all. The issue is intermittent and temperature dependent, showing up mostly at colder temperatures. Manufacturing has produced at ECN for a workaround for all newly manufactured docks but for deployed units that exhibit the misbehavior, please contact Targus for a free exchange.

PSI use a Zenbook too, love it!

10-20-2013, 10:15 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you try power cycling the dock? Unplug it from the PC, unplug it from the mains, reconnect it to the mains and then reconnect it to the PC. Thanks, James

10-21-2013, 04:23 PM	#3
TargusLevel3 Member Join Date: Jun 2013 Location: California Posts: 56	Targus is aware of a hardware issue that has recently been diagnosed with some ACP70 docks. This issue is most easily recognized in the Windows Device Manager where no USB Display Adapters and no Targus Giga Ethernet Network adapters are present. It is also when neither of the dock’s display ports or Ethernet ports work at all. The issue is intermittent and temperature dependent, showing up mostly at colder temperatures. Manufacturing has produced at ECN for a workaround for all newly manufactured docks but for deployed units that exhibit the misbehavior, please contact Targus for a free exchange. PSI use a Zenbook too, love it!