Win7 x64 Monitor Freezing (Win Update Related?)

SPC_JP · 06-28-2012, 03:15 PM

First off Im using the HP Displaylink USB Graphics Adapter.

At my work we have quite a few users with Dual 24" Monitors (HP SB Desktops, Acer 24" Monitors, HP Displaylink Adapter)

This one user currently expierencing issues had been running fine for the past year but now mostly when their is motion on the USB Adapter screen it can freeze up (Windows Media Player, Youtube IE Window). I have swapped monitor, displaylink adapter (usb cord, convertor box, dvi cable) and I uninstalled and reinstalled the drivers.

I watch the Performance Tab in Task manager and I have noticed two things, it seems like the CPU % will go upto 100% just before/as it freezes. The user has a Intel dual core processor with 4GB of RAM, memory usage sits at ~50%.

Below is the Displaylink diagnostics, Thanks in advance for your help!

Note that driver 5.3 is installed right now, I had the latest (6.3) but tried to install this older one to see if it fixed it and now I cant download 6.3 off your website now.

SPC_JP · 06-29-2012, 12:00 PM

Uninstalled 5.6, Used the displaylink drivercleaner tool, rebooted then installed latest (6.3) still having issues.

Any Help would be appreciated.

Wim · 06-29-2012, 03:34 PM

Can you also try updating your Intel graphics drivers? These look old at the moment.

Wim

SPC_JP · 06-29-2012, 08:48 PM

Quote:

Originally Posted by Wim

Can you also try updating your Intel graphics drivers? These look old at the moment.

Wim

Yeah Im on my way out the door for the next week as we have company wide shutdown but I will give that a whirl when I get back.

Thanks

SPC_JP · 07-09-2012, 08:14 PM

Thanks!

That seems to of fixed the issue.

bhughesiii · 07-10-2012, 04:40 PM

Quote:

Originally Posted by SPC_JP

First off Im using the HP Displaylink USB Graphics Adapter.

Below is the Displaylink diagnostics, Thanks in advance for your help!

Hi, I am using these adapters. Where did you find the displaylink diagnostics? I would like to run them on a machine to check into an issue similar to this one.

Wim · 07-12-2012, 03:36 PM

The diagnostics tool can be downloaded from:

http://kb.displaylink.com/269

Wim

06-29-2012, 12:00 PM	#2
SPC_JP Junior Member Join Date: Jun 2012 Posts: 4	Uninstalled 5.6, Used the displaylink drivercleaner tool, rebooted then installed latest (6.3) still having issues. Any Help would be appreciated.

06-29-2012, 03:34 PM	#3
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Can you also try updating your Intel graphics drivers? These look old at the moment. Wim

07-09-2012, 08:14 PM	#5
SPC_JP Junior Member Join Date: Jun 2012 Posts: 4	Thanks! That seems to of fixed the issue.

07-12-2012, 03:36 PM	#7
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	The diagnostics tool can be downloaded from: http://kb.displaylink.com/269 Wim