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10-16-2009, 05:14 AM | #1 |
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DoubleSight USB Monitor - Snow Leopard 10.6.0 - KAPUTT!
Having some real trouble getting my new DoubleSight DS90-U 9" USB monitor to work...
I am running Snow Leopard OS 10.6.0 (originally was 10.6.1 but downgraded because a user on here said it helped him...no good for me though) on an Early 2008 Macbook. System specs are below. The monitor IS being detected in the System Profiler under USB and when I plug it in, the monitor is receiving power and turning on. The screen is ON but black, almost as if they are black pixels. I have tried the different drivers listed to no avail. I attempted to run the DisplayLinkUserAgent but was unsure what I had to do...some user had mentioned it working for him. Wasn't sure how to do that though. Any ideas how I can get this monitor to work? It's brand new - they literally just went on sale a week and a half ago. Cheers, Jon - - - - - - - - - - Specs: Hardware Overview: Model Name: MacBook Model Identifier: MacBook4,1 Processor Name: Intel Core 2 Duo Processor Speed: 2.4 GHz Number Of Processors: 1 Total Number Of Cores: 2 L2 Cache: 3 MB Memory: 4 GB Bus Speed: 800 MHz Boot ROM Version: MB41.00C1.B00 SMC Version (system): 1.31f0 Serial Number (system): W8815XVT0P1 Hardware UUID: 20E1C52B-35AD-5922-8EDD-36BBC3B61E2D Sudden Motion Sensor: State: Enabled Intel GMA X3100: Chipset Model: GMA X3100 Type: GPU Bus: Built-In VRAM (Total): 144 MB Vendor: Intel (0x8086) Device ID: 0x2a02 Revision ID: 0x0003 Displays: Color LCD: Resolution: 1280 x 800 Pixel Depth: 32-Bit Color (ARGB8888) Mirror: Off Online: Yes Built-In: Yes V223W: Resolution: 1680 x 1050 @ 60 Hz Pixel Depth: 32-Bit Color (ARGB8888) Main Display: Yes Mirror: Off Online: Yes Rotation: Supported System Software Overview: System Version: Mac OS X 10.6 (10A432) Kernel Version: Darwin 10.0.0 Boot Volume: Mac HD Boot Mode: Normal Computer Name: JMoore’s MacBook User Name: JMoore Secure Virtual Memory: Enabled 64-bit Kernel and Extensions: No Time since boot: 5:15 |
10-16-2009, 03:13 PM | #2 | |
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Quote:
Regards Patrick |
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10-16-2009, 04:26 PM | #3 |
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I'm not sure what you're asking for...
What do you want me to send you? EDIT: You mean what it says in the Terminal when I try and run DisplayLinkUserAgent? It doesn't do anything...it goes to a new line and the cursor is blinking. |
10-19-2009, 11:38 PM | #4 |
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Same Problem in Both Mac OSs
I'm having the same problem with my DoubleSight DS-90U in BOTH Leopard and Snow Leopard. Tech support at DS was not helpful.
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10-19-2009, 11:47 PM | #5 |
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I called and talked to a guy for about 15 minutes and he was trying to be helpful but didn't give me any useful information...
I really want it to work!!! Last edited by JMoore; 10-19-2009 at 11:49 PM. |
10-20-2009, 05:49 PM | #6 |
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Same here; emails back and forth, etc. They just gave me a status update: "We believe at this time the issue may be related to the drivers."
I think I'm back where I started. I've been using a 7" mimo from nano vision, which I already gave away, so I was really looking forward to the extra real estate. It's the coolest little monitor... I remain hopeful. |
10-23-2009, 09:21 AM | #7 | |
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Quote:
Regards Patrick aka Jolly |
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10-23-2009, 10:28 PM | #8 |
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The information is attached.
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10-26-2009, 12:47 PM | #9 |
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Hello JMoore,
from the information you provided it's clear that the software has problems talking to the device as if something else was talking to it. I don't know any direct solution to that currently. We'll have to see internally what's the cause for this. Patrick aka Jolly |
10-26-2009, 01:36 PM | #10 |
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Is it possible that some other software on my computer is sending the device a false signal or getting in the way? You said in the PM that is should be working, right? I'm really bummed I haven't been able to get this working yet, but I did understand the risk I was taking when I bought it, knowing that the drivers were still in beta for Snow Leopard.
I tried another fresh install of the 1.5b6 driver last night to no avail. I'll try again tonight and see if there are any useful messages showing up in the Console log. |
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