Proximus Touch 7" no power up

Wim · 03-30-2011, 09:40 AM

From v5.6 we have enabled our software to install on server editions, but there could be some issues. Could you run the debug tool and post the logs? This may show what the issue is.

http://kb.displaylink.com/269

Wim

bearcat2451 · 03-31-2011, 12:01 PM

Quote:

Originally Posted by Wim

From v5.6 we have enabled our software to install on server editions, but there could be some issues. Could you run the debug tool and post the logs? This may show what the issue is.

http://kb.displaylink.com/269

Wim

Here is the log files for today. Hope this helps.
Thanks
Barry

Wim · 04-01-2011, 05:56 AM

Sorry - I need the installer debug logs. Could you turn on installer logging as described here and repost the zip?

Thanks

Wim

bearcat2451 · 04-02-2011, 03:14 PM

Quote:

Originally Posted by Wim

Sorry - I need the installer debug logs. Could you turn on installer logging as described here and repost the zip?

Thanks

Wim

Attached are logs from running debug. Hope this helps.

Wim · 04-04-2011, 05:12 PM

OK - one of the log files shows that the driver is not installed. The reason for this is that you have not installed the primary graphics card driver. This needs to be installed for the installation to continue. It also needs to be a WDDM driver, as this is needed by our software.

I'm not sure that the "Standard VGA driver" will be WDDM, which is probably why the display is not working.

Wim

03-30-2011, 09:40 AM	#1
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	From v5.6 we have enabled our software to install on server editions, but there could be some issues. Could you run the debug tool and post the logs? This may show what the issue is. http://kb.displaylink.com/269 Wim

04-01-2011, 05:56 AM	#3
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Sorry - I need the installer debug logs. Could you turn on installer logging as described here and repost the zip? Thanks Wim

04-04-2011, 05:12 PM	#5
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	OK - one of the log files shows that the driver is not installed. The reason for this is that you have not installed the primary graphics card driver. This needs to be installed for the installation to continue. It also needs to be a WDDM driver, as this is needed by our software. I'm not sure that the "Standard VGA driver" will be WDDM, which is probably why the display is not working. Wim