Surface Pro 3 USB to HDMI blank screen

Michael1342562 · 11-18-2014, 04:41 AM

I am connecting my Surface Pro 3 to an external monitor with the Auvio USB to HDMI adapter. I can tell a connection with the monitor is being made because the screen turns from dark black to light black. When I change the screen resolution I am able to see a second monitor, but I can not "identify" the external monitor. I am able to drag my cursor and windows off my main display into nothing on the blank screen.

This set up worked fine with my Surface Pro 1 and for a few weeks with my Surface Pro 3. The USB to HDMI adaptor still works fine on the Surface Pro 1, and a third laptop I tested tonight.

I have attached the data generated by the Display Link Support Tool. Your help will be greatly appreciated.

11-18-2014, 04:41 AM	#1
Michael1342562 Junior Member Join Date: Nov 2014 Posts: 3	Surface Pro 3 USB to HDMI blank screen I am connecting my Surface Pro 3 to an external monitor with the Auvio USB to HDMI adapter. I can tell a connection with the monitor is being made because the screen turns from dark black to light black. When I change the screen resolution I am able to see a second monitor, but I can not "identify" the external monitor. I am able to drag my cursor and windows off my main display into nothing on the blank screen. This set up worked fine with my Surface Pro 1 and for a few weeks with my Surface Pro 3. The USB to HDMI adaptor still works fine on the Surface Pro 1, and a third laptop I tested tonight. I have attached the data generated by the Display Link Support Tool. Your help will be greatly appreciated. Last edited by Michael1342562; 11-19-2014 at 02:59 AM.