My Discussion with Kim Stowe - DisplayLink Public Relations

[MCV]

This was my response to Kim today:

Kimberly,

I can appreciate that Apple is making it difficult for DisplayLink to build a perfect product. That being said, Apple is not stopping DisplayLink from providing support and assistance to their customers. In one of your last emails to me, you said "We realize that the Mac community wants more support and we are addressing it as best we can at this time". It has been over a month and a half since your email and not one question has been answered on the DisplayLink forum. Not one single response to anything. That is not what I would call "addressing it as best as you can". That's called not addressing it at all.

It's about to get noisy over here very soon and I think DisplayLink should take that into consideration. Blogs, review sites, related forums are going to get a real earful about our experiences with these DisplayLink products if we don't start getting some support from them soon. I don't think it's what anyone wants to do but if that's the only way to get support then that's just what's going to have to happen.

I appreciate your trying to be a "middle man" and help get things resolved and I'm sorry that it hasn't worked.

Thanks again.

Mike Vaia