01-18-2016, 01:34 PM | #1 |
Junior Member
Join Date: Aug 2009
Posts: 4
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Problems with Surface Book + Docking
Recently got a Surface Book + Docking. My Surface Book got DisplayLink driver installed. I got a Dell D3100, but nonetheless, the bug repro without the D3100 connected.
Repro steps:
Actual: The screen on Surface Book clipboard (i.e. screen of SB) goes black. Reattach SB to keyboard base + docking, wait a few seconds, SB will resume normal operation. During black screen, network seems also disconnected. Maybe SB is hang but not BSOD. Expected: Surface Book clipboard should detach and work normally as a tablet. Workaround: Shutdown Surface Book before removing from Surface Docking. Note 1: There is no eject button in system tray to detach from docking, however, there is a detach icon in system tray to detach from keyboard base. Note 2: Even the detach key is pressed and wire muscle unlocked, the clipboard is still talking to the base (including docking), until clipboard is physically removed from the base. It's also reported at: http://answers.microsoft.com/en-us/s...7-aa0646b2084f http://www.surfaceforums.net/threads...g-issue.18689/ |
02-24-2016, 11:00 AM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,682
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If you wander about the web and landed on this page having the same problem, please use our driver version 7.9 M5 or above in which this has been addressed.
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
Tags |
docking, surface, surface book |
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