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06-12-2012, 11:26 PM | #1 |
Junior Member
Join Date: Jun 2012
Posts: 3
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Windows 8 Build 8400 BSOD
I have a new HP ProBook 6570b with a Lenovo USB-to-DVI Monitor Adaptor.
I am using the latest DisplayLink 6.3 driver. Have had BSOD twice this morning, both from DisplayLink driver dlkmd.sys Both times were waking up from sleep or screensaver or similar where I had walked away from laptop for some time. I have two mini dumps from Windows and have run the DL_support_tool but where do I email the stuff too? I cant find a email address anywhere? |
06-12-2012, 11:27 PM | #2 |
Junior Member
Join Date: Jun 2012
Posts: 3
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==================================================
Dump File : 061312-6906-01.dmp Crash Time : 13/06/2012 10:54:12 a.m. Bug Check String : SYSTEM_SERVICE_EXCEPTION Bug Check Code : 0x0000003b Parameter 1 : 00000000`c0000005 Parameter 2 : fffff880`02c47d12 Parameter 3 : fffff880`04ffc3f0 Parameter 4 : 00000000`00000000 Caused By Driver : dlkmd.sys Caused By Address : dlkmd.sys+19d12 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+46340 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\061312-6906-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 8400 Dump File Size : 282,648 ================================================== ================================================== Dump File : 061312-6296-01.dmp Crash Time : 13/06/2012 10:03:39 a.m. Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000007e Parameter 1 : ffffffff`c0000005 Parameter 2 : fffff880`01f1cd12 Parameter 3 : fffff880`193c5c68 Parameter 4 : fffff880`193c54a0 Caused By Driver : dlkmd.sys Caused By Address : dlkmd.sys+19e3a File Description : Product Name : Company : File Version : Processor : x64 Crash Address : dlkmd.sys+19d12 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\061312-6296-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 8400 Dump File Size : 280,792 ================================================== Last edited by karlt; 06-12-2012 at 11:31 PM. Reason: attached results from DL_support_tool |
06-20-2012, 09:29 PM | #3 |
Junior Member
Join Date: Jun 2012
Posts: 3
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can anyone help with contacting diaplaylink as per http://www.displaylink.com/support/ticket.php?id=269
"Close the tool and send the zip file to DisplayLink, along with a description of the issue. The file in the zip are just text files, so the information sent to DisplayLink is clearly visible." where do i send it to?? |
06-20-2012, 11:43 PM | #4 |
Senior Member
Join Date: Feb 2010
Posts: 386
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Tags |
lenovo usb to dvi adapter, windows 8 |
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