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03-18-2024, 06:13 PM | #1 |
Junior Member
Join Date: Mar 2024
Posts: 1
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Issues with Zoom Screen Sharing
Ever since I updated to a certain version of macOS Sonoma, I have had issues with my external displays freezing while sharing my screen. I have gone to what seems like the end of the world to prevent this including the following:
1. Restart my computer 2. Fresh install of Zoom 3. Update my DisplayLink Manager to the latest version 4. Turn off hardware acceleration in Zoom settings I have a Plugable dock that is connected to 2 external displays via HDMI. I have attached some of my system information to see if anyone else notices something I haven't. 2024-03-18_14-10-05.jpg 2024-03-18_14-11-56.png |
03-18-2024, 09:44 PM | #2 |
Junior Member
Join Date: Mar 2024
Posts: 3
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Having the same issue
I'm on Sonoma 14.3.1 and Zoom 5.17.11
I have 2 monitors plugged in and use my computer in clamshell mode. Typically within ~5 minutes of sharing my Chrome window over zoom, both external monitors freeze (not just the chrome window but entire monitor). |
03-20-2024, 02:53 PM | #3 |
Junior Member
Join Date: Mar 2024
Posts: 1
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Having the same issue - computer freezing while on zoom
I am having the same issue. Will add that audio still works, but screens are completely frozen. Have to unplug from dock, at which point zoom crashes and have to go back in.
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03-20-2024, 05:31 PM | #4 |
Junior Member
Join Date: Mar 2024
Posts: 1
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Same issue
Experienced it twice since updating Zoom yesterday. Both monitors freeze while sharing my screen on Zoom.
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03-22-2024, 04:32 PM | #5 |
Junior Member
Join Date: Mar 2024
Posts: 2
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My screen freezes too. I have to disconnect from my external monitors completely in order to share my screen.
I've downloaded version 1.9 to see if that fixes things. |
03-25-2024, 01:58 PM | #6 |
Junior Member
Join Date: Mar 2024
Posts: 3
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I wrote into support on Friday; will keep this thread updated if/when they get back to me
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03-29-2024, 06:17 PM | #7 |
Junior Member
Join Date: Mar 2024
Posts: 3
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Support was super helpful and resolved the issue via the steps below:
1. Please download the DisplayLink Support Tool available here 2. Disconnect your docking station from your computer 3. Run the DisplayLink Support Tool. 4. Then select Advanced in the left top corner of your top menu bar and once expanded, select Reset Screen Layout 5. Then restart the machine, connect dock again and check if you still have the freeze issues. |
04-01-2024, 02:24 PM | #8 |
Junior Member
Join Date: Apr 2024
Posts: 1
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I am having the same issue. Unfortunately the steps posted by amgz5 did not work for me. I am going to create a support case as well.
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04-03-2024, 03:49 PM | #9 |
Junior Member
Join Date: Dec 2022
Posts: 4
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I sent an email to technical-enquiries@synaptics.com about this, but I was able to get a crash report in the Console of a process called replayd which is responsible for screen recording. I sent the log in.
I also have been able to trigger this issue at will by manually killing the replayd process from the terminal while screen sharing in Zoom. Quitting the DisplayLink Manager software (from the system bar on my laptop screen while locked up) then reopening makes the screens start working again. I'm looking into a way to restart DisplayLink Manager in a quicker manner until we have a proper fix. I'm also keeping up with this issue on the Zoom board here: https://community.zoom.com/t5/Meetin...cOS/m-p/172288 |
05-07-2024, 02:42 PM | #10 |
Junior Member
Join Date: May 2024
Posts: 1
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Didn't fix
I tried this and everything else and I still have issues.
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Tags |
freeze, mac, screensharing, zoom |
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