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01-20-2017, 07:12 AM | #1 |
Junior Member
Join Date: Jan 2017
Posts: 2
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USB3 to HDMI Crashing
The drivers crashed and the screen freezes within 5 mins. I have tried changing usb ports but no luck. This is the error I get:
The device USB3 TO HDMI (location 0000.0014.0000.006.000.000.000.000.000) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem. |
01-20-2017, 02:43 PM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello,
We would need the logs to progress this and understand what is taking place. Would you please follow the steps listed in my forum signature so my colleague can pick your ticket up and assist you? Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
01-20-2017, 08:25 PM | #3 |
Junior Member
Join Date: Jan 2017
Posts: 2
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Thanks for the quick response. I have emailed the logs to the team.
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07-23-2019, 03:31 PM | #4 |
Junior Member
Join Date: Jul 2019
Posts: 1
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Any fix for this?
Hello,
This is also happening to me. My external screens will freeze and I must undock and re-attach. I see the following in the event viewer. The device Displaylink USB3.0 dock (location 0000.0014.0000.014.001.000.000.000.000) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem. OS: Windows 10 version 1809 build 17763.615. New Lenovo T480 Laptop. Displaylink driver version 9.2 M0 In device manager, shows driver version 9.2.2057 7/2/2019. Last edited by websterd13; 07-23-2019 at 03:54 PM. |
09-05-2019, 09:28 AM | #5 |
Junior Member
Join Date: Sep 2019
Posts: 1
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Same issue
I get the same issue
Windows 10 version 1903 (OS Build 18362.329) DisplayLink driver 9.2.2220.0 I have emailed in the DL support log bundle zips twice. One with default logging levels. And a second with the advanced logging enabled. |
09-05-2019, 01:56 PM | #6 |
Junior Member
Join Date: Aug 2019
Posts: 4
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I was experiencing crashes on a dual-GPU multi-monitor setup using a USB 3.0 adapter. The latest Windows patch didn't fix things, but updating to the latest NVIDIA drivers seems to have fixed the problem.
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