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06-18-2017, 10:50 PM | #1 |
Junior Member
Join Date: Jun 2017
Posts: 20
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Audio problem with latest 8.3 alpha on DisplayLink
Using a Thinkpad USB 3.0 dock with the latest DisplayLink 8.3 alpha installed on WIndows 10 (Creator Update), but the audio output is just noise. No sound other than noise is putting out. What can I do?
See the log attached. |
06-20-2017, 02:46 PM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello and thank you for the logs.
You are using the 8.3 Alpha video driver. However you are still running the same audio driver as before on 8.2, as it wasn't changed or re-signed yet. You can see from device manager that the audio being ran is 8.2.1638.0. Would you please install back 8.2 M2 and confirm the issue disappears? Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
06-30-2017, 07:24 AM | #3 | |
Junior Member
Join Date: Jun 2017
Posts: 20
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Quote:
I'm sorry, I haven't got a chance to reinstall the 8.2 driver as I have to solve a significant slow down of computer for no reason recently. May I ask, do you mean the 8.3 Alpha video driver doesn't come with a compatible Audio driver in the package? I would prefer to use the 8.3 Alpha version as it has the fix to night-light mode. Thanks! |
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06-30-2017, 08:16 AM | #4 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello,
I am saying we have not changed the audio driver. I'm asking if you could check again with 8.2 to see if the issue disappears. If so, then there is a regression. If it stays an issue, then the fact that it started when you installed 8.3 is a coincidence. You can then re-install 8.3 Alpha to benefit from the colour correction feature. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
07-01-2017, 12:07 AM | #5 | |
Junior Member
Join Date: Jun 2017
Posts: 20
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Quote:
I noticed that the Audio driver is actually signed by Microsoft with version number 10.0.15063.447. Is this normal? What should I do next? Thank you for your prompt response! |
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07-04-2017, 02:14 PM | #6 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello,
The audio driver you are using is the brand new Windows inbox one. Which we haven't yet switched to because it causes major *video* performance impact on that version. We have worked with Microsoft on making an inbox driver we can use, to lighten our driver even more. We intend to switch to the inbox audio driver when it is fixed. It's supposed to be fixed recently but we haven't yet verified it so this would be in our v8.4. Could you please force the DisplayLink audio driver by:
Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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