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#1 |
Junior Member
Join Date: Apr 2014
Posts: 3
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This is my first time posting so please let me know if you need more information. I'm running Windows 8.1 Enterprise 64bit with M01061 Displaylinks and driver 7.5.54609.0. Sometimes if I hibernate and wake up the system I end up with the system crashing on wake. I get a crashdump file which when I analyze it I see usbhub3 driver being shown as the cause. From what I understand this usually means something attached to the USB caused it which I have a few USB devices keyboard, mouse, external drive, and also the displaylinks. I'm unsure if the displaylinks are the cause. Any suggestions on next steps? I could remove the displaylinks and see if it happens again overnight as it won't happen if the system has been hibernated for a short time. I've attached the Displaylink support file is that helps.
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#2 |
Senior Member
Join Date: Feb 2009
Posts: 1,561
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This is the USB3.0 driver for the root hub of the laptop. It should not be possible to cause this to BSOD, but could be related to a device on the USB bus.
It could be due to a rare deadlock in our audio driver in v7.5, which should be fixed in the audio driver in v7.6. An Alpha is available here: http://displaylink.com/support/sla.php?fileid=112 Could you download and try this and see if it solves the issue? Wim |
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#3 |
Junior Member
Join Date: Apr 2014
Posts: 3
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I just installed it and will let you know in a week if I have a crash or not.
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#4 |
Junior Member
Join Date: Apr 2014
Posts: 5
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I have similar issues, and the alpha did not seem to fix them. My problem is not that I get a BSOD on resume from hibernate, but rather the system often reboots instead of resuming from hibernation. This is with a Surface Pro 2.
If there is anything I can do to help debug this issue, feel free to let me know. Peter |
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#5 | |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Please attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269 When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool. Thanks, James |
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#6 |
Junior Member
Join Date: Apr 2014
Posts: 5
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Here is the file.
Thanks for looking into this! |
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