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06-29-2020, 11:23 AM | #1 |
Junior Member
Join Date: Jun 2020
Posts: 12
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Mac not showing max resolution
Hi there, I have connected a couple of Dell U2715Hc to my MacBook via the Humanscale M-connect docking station arm which uses DisplayLink. I am unable to set the maximum resolution for these monitors when connected via the docking station. When I connect directly to the mac via the HDMI then I am able to see the maximum resolution. How can I overcome this? it's really not great with the fuzzy and not clear text and images. Thanks
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07-02-2020, 11:30 AM | #2 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello,
Thank you for reaching out to us! I would like to take a look at the background information so please gather logfiles for further analysis. To do that follow the link: https://support.displaylink.com/know...to-displaylink Thank you, Katarzyna
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
07-02-2020, 08:20 PM | #3 |
Junior Member
Join Date: Jun 2020
Posts: 12
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Hey, many thanks for your reply. I am attaching the log file,
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07-06-2020, 10:56 AM | #4 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello,
Could you tell me what is the resolution that you wish to work with exactly? Thank you, Katarzyna
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
07-06-2020, 02:18 PM | #5 |
Junior Member
Join Date: Jun 2020
Posts: 12
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The monitors maximum resolution is 2560 * 1440 but all I get is 2048 *1152 and everything looks blurry.
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07-07-2020, 11:05 AM | #6 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello,
Please check the following article: https://support.displaylink.com/know...-not-available Let me know if you were able to select the resolution you wish. Thank you, Katarzyna
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
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