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08-18-2016, 09:03 AM | #1 |
Junior Member
Join Date: Aug 2016
Posts: 7
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Windows 10 1607 black screen after update
Hello!
After upgrade Windows 10 to version 1607 monitor connected to the Lenovo USB 2.0 Replicator shows a black screen. It really works and shows black screen! Resolution can be changed and no errors in Windows hardware drivers. When I set Windows to work with only main monitor - monitor on replicator going off. When I set windows to work with two monitor configuration it going on and shows black screen. In the previous version Windows 10 everything worked fine. Installation of the latest drivers from the DisplayLink website (8 M1) did not help. How can I fix it? |
08-18-2016, 10:59 PM | #2 |
Junior Member
Join Date: Aug 2016
Posts: 2
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Im running a HP 3005pr and have the same issue after installing 1607 - WIM has my logs - I have tried the development build as well and still have the same problem.
I got told Hi Thanks for the logs. It looks like we are losing communication with the dock and the driver is getting no response when it sends commands and updates to the dock. This is usually a hardware problem and it would be best to contact the product manufacturer about this issue. Best regards, Wim |
08-19-2016, 07:36 AM | #3 |
Junior Member
Join Date: Aug 2016
Posts: 7
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If this was a problem in hardware, I would have faced this problem using a previous version of Windows 10. But in previous version all worked perfect! Moreover, when connecting the Lenovo USB 2.0 replicator to another computer with a previous version of Windows 10 still works fine. So this is a complex problem of a new version of Windows 10 and DisplayLink drivers.
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08-19-2016, 11:52 AM | #4 |
Junior Member
Join Date: Aug 2016
Posts: 2
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Are you extending or duplicating?
I've found that duplicating is broken since Win10 AE. Extending still works. |
08-22-2016, 04:02 AM | #5 |
Junior Member
Join Date: Aug 2016
Posts: 7
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Neither extending nor duplicating. Just black screen.
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08-22-2016, 11:10 AM | #6 |
Junior Member
Join Date: Aug 2016
Posts: 1
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same here Dell latitude update Aug 22nd
same happened to me today, after W10 update the Displaylink worsk for USB and LAN but no chance to detect a second monitor
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08-25-2016, 10:03 PM | #7 |
Junior Member
Join Date: Aug 2016
Posts: 3
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I have the same issue, worked fine up until the anniversary update but now the display is just black, tried everything, updating/reinstalling drivers (laptop ones also) but even the AMD catalyst doesn't detect the display properly however it does look like its working via the screen resolution options and device manager..
Since I'm stumped I've attached my troubleshooting logs. |
08-26-2016, 08:06 AM | #8 | |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,683
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Hi James,
Thanks for the logs. I see 7.9 M0, 7.9 M7 were installed alongside 8.0 M0, some seems to be installed through corporate deployment. I would advise to start again from a clean slate: - Disconnect ThinkPad Basic USB 3.0 Dock - Remove DisplayLink Core Software using Add/Remove Program, if you can - Use our End User Cleaner to remove the different elements - Fetch new AMD drivers as these predates Windows 10 and install them. The anniversary update has fundamental changes in the graphics subsystem. - Install 8.0 M1 or 8.0 M2 if available from the download section (depending on when you read this). If the problem persists after these steps, please give me new logs so I can check the new status. The product you have is NOT an old generation product which is impacted by compatibility issue. We will get it working again! Kind regards, Alban Quote:
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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08-26-2016, 09:37 AM | #9 | |
Junior Member
Join Date: Aug 2016
Posts: 3
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Quote:
Thanks for the quick response, I'll give this a try and see how I get on. |
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08-26-2016, 01:13 PM | #10 |
Junior Member
Join Date: Aug 2016
Posts: 7
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AlbanRampon, аnd what about me? I've attached my troubleshooting logs some posts ago.
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Tags |
black screen, lenovo usb 2.0, windows 10 1607 |
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