Unable to install the software

u2715hc · 07-01-2020, 12:29 PM

I just tried to connect my docking station which user displaying, I tried to install this on my office laptop and the installation isn't completing. Halfway through the installation, the installation is rolled back. Drivers are not automatically installed on three other machines I tried to connect. Win 10 home, pro and Mac Catalina. All other recognised and installed the driver automatically. I desperately need this work as I am not able to connect my work laptop and that is the one I use the most. My IT helpdesk isn't that useful.

It would be great to receive any help to resolve this.

KatarzynaCzaja · 07-02-2020, 10:48 AM

Hello,

Thank you for reaching out to us!

When the installation rolls back does it give you any messages? Error perhaps?
When driver is installed automatically it is downloaded through Windows Updates, it is not stored in the device itself. For Mac you have to manually download and install the driver.

Can you double-check if the driver appears in Apps and Features regardless?
What is the drier version you are trying to install?

Please let me know if you tried disabling your firewall/antivirus prior to the installation. If it disappears/rolls back with no error messages that could mean that 3rd party software is terminating the installation. Usually would happen with antivirus or even UAC settings (User Account Control).

Best regards,
Katarzyna

u2715hc · 07-02-2020, 08:08 PM

Hey, there is no error message and this is what I get when the installation rollback - DisplayLink Graphics Driver setup was interrupted. Your system has not been modified. To install this program at a later time, please run the installation again. This happens when "Writing system registry values" is in progress.

I tried disabling the antivirus and installed, still the same result. Also, adjust UAC to notify.

Windows version - Windows 10.0.16299 Build 16299 (Enterprise version)

This is the version I tried to install - DisplayLink USB Graphics Software for Windows 9.3 M2

u2715hc · 07-02-2020, 08:27 PM

Here is the screenshot of installation failure

u2715hc · 07-07-2020, 01:11 AM

Hey, can you get back to me to resolve this, please? I have provided you with the information you asked for. I am in desperate need for help so that I can use my work machine effectively.

KatarzynaCzaja · 07-07-2020, 10:57 AM

Hello,

Excuse my late response.

Please follow the guide under below link:

https://support.displaylink.com/know...ylink-software

Let me know if this helped.

Thank you,
Katarzyna

07-01-2020, 12:29 PM	#1
u2715hc Junior Member Join Date: Jun 2020 Posts: 12	Unable to install the software I just tried to connect my docking station which user displaying, I tried to install this on my office laptop and the installation isn't completing. Halfway through the installation, the installation is rolled back. Drivers are not automatically installed on three other machines I tried to connect. Win 10 home, pro and Mac Catalina. All other recognised and installed the driver automatically. I desperately need this work as I am not able to connect my work laptop and that is the one I use the most. My IT helpdesk isn't that useful. It would be great to receive any help to resolve this. Last edited by u2715hc; 07-01-2020 at 12:33 PM.

07-02-2020, 10:48 AM	#2
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	Hello, Thank you for reaching out to us! When the installation rolls back does it give you any messages? Error perhaps? When driver is installed automatically it is downloaded through Windows Updates, it is not stored in the device itself. For Mac you have to manually download and install the driver. Can you double-check if the driver appears in Apps and Features regardless? What is the drier version you are trying to install? Please let me know if you tried disabling your firewall/antivirus prior to the installation. If it disappears/rolls back with no error messages that could mean that 3rd party software is terminating the installation. Usually would happen with antivirus or even UAC settings (User Account Control). Best regards, Katarzyna __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution

07-07-2020, 10:57 AM	#6
KatarzynaCzaja DisplayLink Tech Support Join Date: Apr 2020 Posts: 461	Hello, Excuse my late response. Please follow the guide under below link: https://support.displaylink.com/know...ylink-software Let me know if this helped. Thank you, Katarzyna __________________ Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: Where to download the latest Windows drivers How to clean up a corrupted installation How to report Windows issues to DisplayLink for a speedy resolution How to report macOS issues to DisplayLink for a speedy resolution

07-02-2020, 08:08 PM	#3
u2715hc Junior Member Join Date: Jun 2020 Posts: 12	Hey, there is no error message and this is what I get when the installation rollback - DisplayLink Graphics Driver setup was interrupted. Your system has not been modified. To install this program at a later time, please run the installation again. This happens when "Writing system registry values" is in progress. I tried disabling the antivirus and installed, still the same result. Also, adjust UAC to notify. Windows version - Windows 10.0.16299 Build 16299 (Enterprise version) This is the version I tried to install - DisplayLink USB Graphics Software for Windows 9.3 M2

07-07-2020, 01:11 AM	#5
u2715hc Junior Member Join Date: Jun 2020 Posts: 12	Hey, can you get back to me to resolve this, please? I have provided you with the information you asked for. I am in desperate need for help so that I can use my work machine effectively.