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05-20-2020, 08:13 PM | #1 |
Junior Member
Join Date: May 2020
Posts: 3
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MacBook Air external displays are mirroring
Hi, I am using a MacBook Air (2019, Catalina) with a StarTech dock, DisplayLink 5.2.1, and two BenQ GL2460 monitors. However, the two external monitors act as a mirror of each other instead of two separate displays. I've followed the steps listed here https://support.displaylink.com/know...k-display-on-m , but it has not solved my issues. Any guidance on how to proceed would be great!
Thank you! |
05-21-2020, 06:44 AM | #2 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello,
First I would like to make sure, did you install the driver linked in the instruction or the latest one available on out website? Thank you, Katarzyna
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
05-21-2020, 02:35 PM | #3 |
Junior Member
Join Date: May 2020
Posts: 3
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Hi,
Thank you for replying. I installed the latest version of the driver. |
05-22-2020, 09:13 AM | #4 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello,
Please verify in System Preferences, click Displays. Click the Arrangement tab. Make sure that the Mirror Displays checkbox isn’t selected. Thank you, Katarzyna
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
05-25-2020, 05:27 PM | #5 |
Junior Member
Join Date: May 2020
Posts: 3
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Hi, I tried that and it is not checked. I think if might be a problem with the dock I am using as the triple screen works on a different one in the office.
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05-26-2020, 12:28 PM | #6 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello,
Could you please collect logfiles that will show a bit more of what is going on in the background? The instructions you can find here: https://support.displaylink.com/know...to-displaylink Thank you, Katarzyna
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
Tags |
macbook air, mirror, triple display |
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