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09-01-2015, 07:59 PM | #1 |
Junior Member
Join Date: Sep 2015
Posts: 2
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Display link device not working with Hama USB 3.0 Hub
Hi,
I am running Windows 10 and have a Hama USB 3.0 Hub as well as a display link compatible device by i-tec. The current display link version does not work with that hub. The configuration worked yesterday but today I got a black screen and initially an error in Device manager stating the address of the USB Device is not correctly set. After a driver reinstall I was no longer able to see the device at all in Device Manager when plugged into the hub. Without the hub I do get a connection. The hub has an external power supply. Andreas |
09-02-2015, 08:50 AM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Could you attach the output of this tool as soon as you get this issue? http://support.displaylink.com/knowl...to-displaylink Thanks, James |
09-05-2015, 06:14 AM | #3 |
Junior Member
Join Date: Sep 2015
Posts: 2
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Hi James,
thanks for your reply. Please find the zip attached. Andreas |
09-07-2015, 10:50 AM | #4 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
The logs show that there are USB connection errors. As a first step can you run through the suggestions in this FAQ? http://support.displaylink.com/knowl...from-repeatedl If that doesn't help I would recommend checking in with Hama to see if they have and updated version of hub firmware for the hub. Thanks, James |
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