|
03-12-2016, 09:04 AM | #1 |
Junior Member
Join Date: Mar 2016
Posts: 4
|
Software for B2B044
I have recently bought a belkin USB 3.0 Dual Video Docking Stand for Ultrabooks (B2B044). When I read the manual, it said I could download the drivers here: www.displaylink.com/support/downloads but this link doesn't exist. so I tried installing these drivers one at a time but they won't work.(http://www.displaylink.com/downloads/windows) I am using a dell inspiron 15 7559 with windows 10.
|
03-14-2016, 02:41 PM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,681
|
Hello,
You will find in my forum post signature how to collect the information we need to troubleshoot your particular issue. I've submitted a request to see if we can add a redirect from the old page. But because we don't manufacture any docking station, the user guide is not produced by us so I cannot update it, Belkin would have to. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
03-15-2016, 07:51 PM | #3 |
Junior Member
Join Date: Mar 2016
Posts: 4
|
Here it is, the usb ports on the docking station are working, but the ethernet and video ports don't. Thank you for your help.
|
03-16-2016, 07:36 AM | #4 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,681
|
Hello,
There isn't any product connected to the machine, the report says. I'd recommend reinstalling the drivers and plug the device to gather new logs, please. Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
03-16-2016, 07:40 AM | #5 |
Junior Member
Join Date: Mar 2016
Posts: 4
|
When I am installing the drivers it asks me to connect the device. But when I do that it wont recognise it, I once let it search for 2 hours but is wont find it, because there is a skip button I pressed skip. I think the driver I installed is the wrong one.
|
03-16-2016, 07:42 AM | #6 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,681
|
The drivers you are installing are correct for all devices using DisplayLink technology.
I would advise you connect using another cable, in another USB port to rule out a port issue or mechanical problem. Check also the power supply of the dock, if there is one.
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
Tags |
b2b044, belkin, software, windows 10 |
|
|