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06-05-2016, 05:24 PM | #1 |
Junior Member
Join Date: Jun 2016
Posts: 6
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My DisplayLink no longer works
Sorry for my bad english I use Google translation.
My second monitor displays nothing more and DisplayLink is not visible in the taskbar, I had not done anything with einemal away. Can this be fixed? |
06-06-2016, 08:50 AM | #2 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Yes, it probably can be fixed.
Please look in my forum signature on how to give details for us to troubleshoot your issue (=send log files).
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
06-08-2016, 05:16 AM | #3 |
Junior Member
Join Date: Jun 2016
Posts: 6
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Hello, unfortunately I do not know exactly which file they need therefore depended I at times the whole zip package from the Support Tool.
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06-10-2016, 10:43 AM | #4 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello,
The problem seems to be that our driver has not fully installed. Because of the ancient graphics card you are using, I would recommend you use an older driver from us as well. Can you please do the following? - Remove DisplayLink driver from Add/Remove program - Reboot - Run our End User Cleaner (see my forum signature) - Reboot - Install DisplayLink version 7.7 M4 - Reboot - If the issue persists, please send me new logs so I can see if the driver is running properly this time. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
06-11-2016, 12:58 PM | #5 |
Junior Member
Join Date: Jun 2016
Posts: 6
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I DisplayLink now removed but it can not install, it is the popup window I have opened go on executing and it goes no further.
Last edited by netzreiter; 06-11-2016 at 05:43 PM. |
06-12-2016, 12:20 PM | #6 |
Junior Member
Join Date: Jun 2016
Posts: 6
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Should on the graphics card does not light up a green control bulb?
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06-13-2016, 09:56 AM | #7 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello,
This 7.7 M4 driver has been installed on more than 100k machines. It suggests the issue is local to your machine. 1st step I recommend now is to update your Intel graphics drivers are they are 6 years old. DisplayLink does not design and does not manufacture any end products. I do not know what product you have and therefore I do not know if a green LED should be lit or not on it. Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
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