Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software
Register FAQ Calendar Today's Posts Search

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 02-07-2023, 05:18 PM   #1
almostsy
Junior Member
 
Join Date: Feb 2023
Posts: 2
Unhappy DisplayLink Manager stopped working on MacOS 13.2 (2020 M1)

Hardware:

2020 MacBook Pro, M1 Silicon
Kensington SD4900P docking station connected to MacBook via USB-C cable
2x Dell P2417 monitors each connected to docking station via their own DP cable

Software:

MacOS Ventura 13.2 with corporate profile
DisplayLink Manager (don't know version number, but I downloaded and installed it sometime in June 2022)

Symptoms / Steps taken
  • DisplayLink Manager stopped working overnight. Was working fine yesterday to support a dual-monitor setup. Today, no video appeared on the monitors.
  • I used the DisplayLink Manager icon in the top MacOS menu tray to see what was up, but it gave me a never-ending rainbow pinwheel.
  • I verified that my Docking Station is present in the USB tree in System Report:
    Quote:
    SD4900P USB C TRIPLE VIDEO DESK DOCK:
    Product ID: 0x6023
  • I attempted to force quit DisplayLink Manager, but the application did not appear in the Force Quit menu.
  • I restarted the computer several times to try and resolve the issue. No success.
  • I unplugged and replugged every cable in between restarts and while the computer was on. No success.
  • I attempted to install the DisplayLink Manager Login Screen Extension, but it got stuck at "Opening Package" or something. I restarted the computer.
  • I downloaded DisplayLink Manager Graphics Connectivity 1.8. I don't remember which application I used (either the Login Screen Extension or Graphics Connectivity 1.8), but one of them had a DisplayLink Uninstaller. I used that to uninstall DisplayLink Manager.
  • I then attempted to install DisplayLink Manager Graphics Connectivity 1.8. I was met with the following message:
Quote:
The installation failed.
The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
So... here I am. Reporting this issue in case anyone else has encountered something similar.

Last edited by almostsy; 02-07-2023 at 05:23 PM.
almostsy is offline   Reply With Quote
 

Tags
failed to install, graphics connectivity, non-functional, stopped working, uninstaller


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 01:54 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.