AOC e1659Fwu monitor not working - support tool file attached

ReneeT · 05-02-2014, 11:33 AM

The aforementioned monitor does not work with my new Win 8.1 laptop, despite installing/uninstalling/reinstalling drivers.

Support tool file attached.

Please advise, and thank you.

Wim · 05-02-2014, 02:55 PM

It looks like there are communication problems with the monitor, preventing our software updating the DisplayLink firmware to a version that will work with v7.6.

This could be a hardware problem, but we're trying to reproduce internally first to see if there is a problem updating from the older version of firmware in your monitor.

Wim

ReneeT · 05-05-2014, 10:05 AM

Hi Wim,

What have you learned since your last message? I must decide ASAP if I'll need to return this monitor as I require it for my work, but I'd like to have exhausted all options.

Thank you.
Renee

Wim · 05-06-2014, 11:04 AM

I would guess it is a hardware problem, otherwise there would be more similar reports. I would return the monitor for a replacement.

Wim

Wim · 05-08-2014, 10:28 AM

I think we have discovered what the problem is. The older firmware in the display has problems with Intel Haswell platforms on USB 3.0. This firmware was created before Haswell platforms were available. This was fixed a while ago, and once the firmware is updated, the panel should work correctly on Intel Haswell platforms.

To get the firmware to update, it should be connected to a non Intel Haswell Windows PC, or connected using USB 2.0 (a USB 2.0 cable or through a USB hub). The display should then connect and the firmware updates. Once the firmware is updated, you can connect it back on USB 3.0 on Haswell and it should work correctly.

Wim

thefalcon · 12-01-2014, 01:50 AM

how do i get the firmware to be updated?
i'm getting the same problem, i suspect

works fine on USB 2.0, but doesn't work on USB 3.0
Having a haswell proc, using DL 7.7.59032

JamesH · 01-15-2015, 03:31 PM

Hi,

To update the firmware on your USB monitor you'll need to either:

Install the latest DisplayLink software on another (non-Haswell) PC and then connect your USB monitor to that.

Or

Connect your USB monitor to your Haswell PC via a USB 2.0 cable

After doing either one of these your USB monitor firmware will be upgraded and you will be able to connect to your USB monitor to your PC over USB 3.0.

Thanks,
James

12-01-2014, 01:50 AM	#6
thefalcon Junior Member Join Date: Dec 2014 Posts: 2	same thing happening for me too how do i get the firmware to be updated? i'm getting the same problem, i suspect works fine on USB 2.0, but doesn't work on USB 3.0 Having a haswell proc, using DL 7.7.59032

05-02-2014, 02:55 PM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	It looks like there are communication problems with the monitor, preventing our software updating the DisplayLink firmware to a version that will work with v7.6. This could be a hardware problem, but we're trying to reproduce internally first to see if there is a problem updating from the older version of firmware in your monitor. Wim

05-05-2014, 10:05 AM	#3
ReneeT Junior Member Join Date: Apr 2014 Posts: 3	Hi Wim, What have you learned since your last message? I must decide ASAP if I'll need to return this monitor as I require it for my work, but I'd like to have exhausted all options. Thank you. Renee

05-06-2014, 11:04 AM	#4
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	I would guess it is a hardware problem, otherwise there would be more similar reports. I would return the monitor for a replacement. Wim

05-08-2014, 10:28 AM	#5
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	I think we have discovered what the problem is. The older firmware in the display has problems with Intel Haswell platforms on USB 3.0. This firmware was created before Haswell platforms were available. This was fixed a while ago, and once the firmware is updated, the panel should work correctly on Intel Haswell platforms. To get the firmware to update, it should be connected to a non Intel Haswell Windows PC, or connected using USB 2.0 (a USB 2.0 cable or through a USB hub). The display should then connect and the firmware updates. Once the firmware is updated, you can connect it back on USB 3.0 on Haswell and it should work correctly. Wim

01-15-2015, 03:31 PM	#7
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, To update the firmware on your USB monitor you'll need to either: Install the latest DisplayLink software on another (non-Haswell) PC and then connect your USB monitor to that. Or Connect your USB monitor to your Haswell PC via a USB 2.0 cable After doing either one of these your USB monitor firmware will be upgraded and you will be able to connect to your USB monitor to your PC over USB 3.0. Thanks, James