12-12-2013, 05:17 PM | #1 |
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Resolution issue
I am having a problem with the resolution of a monitor using the DisplayLink technology. The device is from StarTech and is the USB32DPPRO which looks like it uses the DL3500.
I had an HP ZR30W monitor and was able to display at 2560x1600 with the USB32DPPRO. I have gotten a new monitor, a HP Z30i which can be driven at 2560x1600, however when connecting to the same USB32DPPRO the maximum resolution is only 1920x1200. I have updated both the USB3.0 drivers from Intel and have the latest DisplayLink drivers from the DisplayLink webpage. Any ides why I can use a higher resolution with an older monitor, but the newer one is limited? thanks |
12-30-2013, 07:05 AM | #2 |
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I think I have that issu too...
I'm using tagus USB 3.0 Dual Video dockin station and cannot set higher resolution then 1920*1200. Docking is Attached to a Surface Pro 2 and my monitor is a Fujitsu P27T-6 IPS. Latest drivers is used. Any pointers? Cheers, Øyvind |
01-02-2014, 04:09 PM | #3 | |
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Quote:
Please attach the logs from this tool with the Z30i connected: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James |
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01-02-2014, 04:13 PM | #4 | |
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Quote:
You'll need a dock with a DisplayPort output to support the native resolution of your monitor. See http://www.displaylink.com/shop/docks for details of which docks have the DisplayPort output. Thanks, James |
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01-16-2014, 07:17 PM | #5 | |
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Quote:
Apologies for the delay in replying. I've raised this internally for further investigation. Thanks, James Last edited by JamesH; 01-16-2014 at 07:19 PM. |
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01-18-2014, 04:55 PM | #6 |
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Hi,
Can we get the logs from when the Z30i is attached? Please send them to the same address as before. Thanks, James |
01-20-2014, 02:43 PM | #7 |
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James,
i have sent the log files to you. thanks for looking into it. David |
01-20-2014, 03:43 PM | #8 |
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Hi,
Thanks - I've added this to the issue report. James |
02-10-2014, 01:45 PM | #9 |
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Hi,
This is fixed in the next software release due out later this month. Thanks, James |
03-04-2014, 01:47 PM | #10 |
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James,
it appears that the new drivers did not address the resolution issue. I had un-installed and re-installed the new drivers. the resolution remains max of 1920x1200. I have collected the log files and submitted them. david |
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