Startup Issues

[CABeson]

We are experiencing issues when starting up with the docking station on two workstations that have the same configuration and docking station models at my company. 95% of the time when we plug our laptops in and startup, no ethernet and no display monitors register that the docking station is connected. the peripheral devices directly plugged into the docking station work though. Everyday the laptops are shut down, unplugged and taken home for the night.

What finally (sometimes) works to get everything running as normal is unplugging the power to the docking station and waiting a few minutes then plugging it back in. Not always does this work and it is basically just sit and wait for it to gather its motivation for the day and wa-la...

System Info:
HP Envy 17t-n100 with Windows 10 Pro (64 bit)
Targus ACP70USZ

I've checked to make sure all system drivers are up to date per the manufacturer and also downloaded the latest system software from DisplayLink.

I ran the DisplayLink Support Tool once the docking station finally worked. Which files am I supposed to attach for further diagnostics?

[AlbanRampon]

Hello,

Would you please be able to look under the docking station and tell me the ITEM# ?

Kind regards,
Alban

[CABeson]

It is Item # 51

[faeterov]

Also having this isue, with ACP71 docking station, item# 63.

Greetings

[AlbanRampon]

Hello CABeson,
It looks like you might be affected by a product issue Targus had.
I'd recommend contacting them for support on their hardware.
Kind regards,
Alban

[CABeson]

Thank you for taking a month to basically say it is another vendor's issue. Great support...................

[AlbanRampon]

You are welcome.

For urgent issues in the future, please contact the manufacturer for help on their product.
Alternatively, like with any company, you are encouraged to create a technical support ticket where there is a guarantee of reply.

[CABeson]

Funny thing is, I also have a Dell manufactured docking station that requires your "technology" to function while connecting to the workstation. Same exact issue... so two vendors created faulty products but DisplayLink has no influence on that when that is the sole commonality....? Where is your phone number to open a support ticket?

[AlbanRampon]

I invite you to read Targus blog on the specific ITEM#51 issue description.
http://ktqinc.com/2015/01/16/targus-...em-51-defects/

Then, when you are ready, I invite you to read our FAQ on elements we will need to investigate your problem.
The more information you give from the onset, the fewer emails we will have to exchange, the fewer tries we will have to do.
When we don't have logs, we can only do some general informed guesses based on the information provided at the time... Yes, a guess can be wrong.
http://support.displaylink.com/knowl...to-displaylink

Telephone support is via Dell and Targus.

[CABeson]

"Elements needed to investigate problem".... I asked in my FIRST post which logs I needed to provide and oh my goodness beyond belief, there was no direction or response regarding that question.

I was questioning this because what is the point in attaching the logs when I finally get everything working so of course everything will appear OK.

I've read other posts in the forum for so many various issues... DisplayLink basically just dicks around and gives everyone the run around. It is beyond frustrating. Farewell DisplayLink, I will avoid dealing with you in all aspects possible.