02-27-2015, 05:34 PM | #1 |
Junior Member
Join Date: Feb 2015
Posts: 5
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BYTECC DisplayLink and 1080p
Hello everyone.
I recently purchased a BYTECC USB3.0 dual monitor hub from Fry's which worked fine on the old monitor I had, which was a 1650x1020 resolution monitor. I purchased a Benq 1920x1080 monitor and cannot get the hub to send a signal to the monitor. The monitor works fine if I plug the HDMI or DVI directly into the computer, but when plugged through the hub, no signal. I have installed the DisplayLink v7.6 from the website, but it didn't help. Does anyone have any hints on how to resolve this issue? Thanks in advance. |
03-02-2015, 10:10 AM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Can you update to the latest DisplayLink software (7.7 M4)? http://www.displaylink.com/support/downloads.php Thanks, James |
03-03-2015, 02:35 PM | #3 |
Junior Member
Join Date: Feb 2015
Posts: 5
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Looks like I already have 7.7.603xxx of the core and DisplayLink software installed. Any other thoughts?
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03-03-2015, 03:03 PM | #4 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Does the Benq monitor work at lower resolutions when connected through the Bytecc dock? Please attach the output from this tool: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James |
03-13-2015, 01:51 PM | #5 |
Junior Member
Join Date: Feb 2015
Posts: 5
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James,
No, the new monitor doesn't work at any resolution. I backed the main monitor down to 800x600 then attached the dock and no luck. Please find the output attached and thanks for the help. |
03-16-2015, 10:46 AM | #6 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
According to the logs the new monitor has not been detected. Could you try the following? - Different video cable? - Different port on the dock? - Different port on the monitor? Thanks, James |
03-17-2015, 01:51 PM | #7 |
Junior Member
Join Date: Feb 2015
Posts: 5
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Yes. The dock and monitor both have HDMI and DVI and both have been tried with separate cables, not just a DVI/HDMI adapter on the same cable.
So the hub works with a different monitor, and the monitor works plugged into the laptop HDMI...what a fail! |
03-17-2015, 03:06 PM | #8 |
Junior Member
Join Date: Feb 2015
Posts: 5
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I messed with it a little more, and for some reason, the monitor will work through the hub on the D-SUB monitor port on a VGA cable and a VGA - DVI adaptor to the hub. But if I switch to DVI - DVI, no signal.
Is the hub only for analog signals at 1920x1080? It did DVI - DVI at 1650x1020. |
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