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Old 09-20-2016, 02:24 PM   #1
charger
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Join Date: Sep 2016
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Default Kensington Universal Multi-Display Adapter on Win10TH2

Hi, here are my logs...I've tried just about everything:

1. Uninstalled driver software
2. Upgraded driver software
3. Rebooted multiple times
4. Played around with extending/dupicating/Windows+P key,

Really frustatred but hoping someone can help.

Bret
Attached Files
File Type: zip TX1-BWILLIAMS08_20160920_091000.zip (531.0 KB, 1 views)
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Old 09-21-2016, 10:54 AM   #2
Wim
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Posts: 1,561
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Quote:
Originally Posted by charger View Post
Hi, here are my logs...I've tried just about everything:

1. Uninstalled driver software
2. Upgraded driver software
3. Rebooted multiple times
4. Played around with extending/dupicating/Windows+P key,

Really frustatred but hoping someone can help.

Bret
It looks like the installation of DisplayLink is not successful as I don't see the encoder engine running in the logs. Please try cleaning the installation as described below:

http://support.displaylink.com/knowl...ylink-software

It is probably also worth updating the Intel graphics drivers from here too:

https://downloadcenter.intel.com/pro...ore-Processors

Wim
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Old 09-21-2016, 01:57 PM   #3
charger
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Posts: 2
Default Did it all again

OK...did it all as you described:

1. Uninstalled driver
2. Cleaned with tool
3. Reboot
4. Cleaned again
5. Installed latest Windows 10 8.2 drivers
6. Generated the logs

The log zip file is almost 25% larger...must be some new stuff to look at in the logs?

Bret
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File Type: zip TX1-BWILLIAMS08_20160921_085139.zip (792.1 KB, 1 views)
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Old 09-27-2016, 03:43 PM   #4
AlbanRampon
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Location: Cambridge, UK
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Quote:
Originally Posted by charger View Post
OK...did it all as you described:

1. Uninstalled driver
2. Cleaned with tool
3. Reboot
4. Cleaned again
5. Installed latest Windows 10 8.2 drivers
6. Generated the logs

The log zip file is almost 25% larger...must be some new stuff to look at in the logs?

Bret
Hi Bret/Charger,
You are NOT using Windows 10 1607 as the title states so I'm going to move this to a new thread.
Please use the Cannot Upgrade procedure to remove the driver and reinstall them, making sure you reboot each time Windows asks. The DisplayLink Manager service doesn't seem to run as there is zero log.
Make sure you disable the anti-virus if you use any as it may be blocking the install
Kind regards,
Alban
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Last edited by AlbanRampon; 09-27-2016 at 03:45 PM. Reason: adding antivirus mention
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