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Old 06-25-2019, 01:38 PM   #1
Dlong
Junior Member
 
Join Date: Mar 2017
Posts: 5
Default User-mode Driver Crash - Event ID 10111

I have several thousand universal docking stations deployed for 2+ years using the Displaylink 3900 chipset running Win 10 and various revs of the displaylink driver (mostly v8.3M1) and the implementation has been stable for the most part. We are recently seeing intermittent disconnects on a handful of units.

The dual external monitors will disconnect, and the network connection will drop, and they won't come back unless you unplug the USB 3.0 uplink cable and reconnect it. It will continue to work normally for anywhere between 10 minutes to several days, and then it re-occurs.

In the Windows event logs I see critical errors for "user-mode driver crash" event ID 1011. problem in one of the user-mode drivers. Hosting process has been terminated.

" Humanscale ethernet internal error event ID 5005"

"humanscale ethernet has begun resetting NDIS ID 10400"

Hardware reset. Driver detected that the hardware stopped receiving commands"

I have tried the following without resolution:

-Unistalled displaylink driver 8.3M1 with displaylink cleaner tool. Installed displaylink driver 9.1M1.
-Updated Intel graphics driver to most current available.
-Updated Intel wireless lan driver to most current.
-Updated audio drivers to most current.
-Updated Intel LAN adapter driver to most current.
-Replaced Humanscale docking station, Power brick and USB 3.0 cable.

I have attached support logs taken from one of the machines having the issue. Please take a look and let me know if you see anything that might be causing this. Thanks in advance.
Attached Files
Attached Files
File Type: zip TNJ10038LKABAUX_20190624_110156.zip (654.2 KB, 3 views)
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