Hello,
The last link of my forum signature explains how to use the Customer Support Tool to package the logs.
You can then post the ZIP file generated by the tool in your post for analysis.
I'd need logs from each of you as there is no data today to be 100% certain your issue is strictly identical in root cause, even it sounds like an identical effect.
This will also help the engineering team understand what takes place on different machines/peripherals.
Kind regards,
Alban
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