DisplayLink Forum - View Single Post

CHT8778 · 02-24-2020, 09:21 AM

I'm hoping someone can help me. I am having issues with the newest Windows 10 Update. Version 1909.
I purchased a Docking station with Display Link 4K Plug and Display (DK30A2DH) a few months ago, connected everything and it all worked perfectly.
Until...
The new windows update...
I didn't change any connections.. the docking station was clearly working as the keyboard could be used... the monitors would detect for 30 seconds when the station was initially connected to the laptop and then disconnect (couldn't be detected).
When checking the device manager the USB3.0 5K Graphic Docking is showing a code 43 issue
The weird part of this.. the system was obviously detecting the screens on some level as when I unplugged the monitors from the docking station they would then show up as "no signal" so they were getting some sort of signal when connected via the station.
After trying multiple fixes and work rounds. Uninstalling and reinstalling drivers. Using the Display link Cleaner and reinstalling all to no avail.
I have rolled my Windows system back to the previous version... and everything is back to working again.
Obviously this is a short term fix, as I cant stop the windows updates.

I have been in contact with the hardware suppliers who have said they are not aware of any issues with regards to the new windows updates, the drivers are up to date... and there is nothing that can be done??

I'm not the most technical person in the world... so have run out of ideas on what to try next

Can anyone help??

02-24-2020, 09:21 AM	#1
CHT8778 Junior Member Join Date: Feb 2020 Posts: 1	Windows 10 Version 1909 update issue I'm hoping someone can help me. I am having issues with the newest Windows 10 Update. Version 1909. I purchased a Docking station with Display Link 4K Plug and Display (DK30A2DH) a few months ago, connected everything and it all worked perfectly. Until... The new windows update... I didn't change any connections.. the docking station was clearly working as the keyboard could be used... the monitors would detect for 30 seconds when the station was initially connected to the laptop and then disconnect (couldn't be detected). When checking the device manager the USB3.0 5K Graphic Docking is showing a code 43 issue The weird part of this.. the system was obviously detecting the screens on some level as when I unplugged the monitors from the docking station they would then show up as "no signal" so they were getting some sort of signal when connected via the station. After trying multiple fixes and work rounds. Uninstalling and reinstalling drivers. Using the Display link Cleaner and reinstalling all to no avail. I have rolled my Windows system back to the previous version... and everything is back to working again. Obviously this is a short term fix, as I cant stop the windows updates. I have been in contact with the hardware suppliers who have said they are not aware of any issues with regards to the new windows updates, the drivers are up to date... and there is nothing that can be done?? I'm not the most technical person in the world... so have run out of ideas on what to try next Can anyone help??