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Old 03-17-2016, 10:45 AM   #8
AlbanRampon
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Join Date: Sep 2015
Location: Cambridge, UK
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Hello,

The devices you are plugging in are USB2. The Ethernet and display are USB3. Therefore having a keyboard working does NOT mean your hardware is fully working. The issue could, and is, localised to the USB3.

The last logs misses most of the files.
I can however see that the device manager does NOT detect your docking station properly
>>> [Device Install (DiShowUpdateDevice) - USB\VID_0000&PID_0001\6&251B8EC4&2&4]
>>> Section start 2016/03/16 16:22:58.729
dvi: Looking for class installer for 'Unknown USB Device (Port Reset Failed)'...

>>> [Device Install (DiShowUpdateDevice) - USB\VID_0000&PID_0002\5&1F1BE58E&0&2]
>>> Section start 2016/03/16 16:24:06.027
dvi: No class installer for 'Unknown USB Device (Device Descriptor Request Failed)'

If you did plug your docking station at 16:22-16:24 on Wednesday, then you are not experiencing an issue with DisplayLink drivers. Device descriptors is the lowest level possible, DisplayLink drivers are not invoked at that stage. This is the stage were the hardware introduces itself to Windows.

I would recommend you contact the manufacturer with this information (and the error in the guide) for hardware support.

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
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